Vp, Inside Plant Operations

Job Summary

The Vice President Inside Plant (ISP) Operations is responsible for defining and implementing the strategic direction of the ISP systems, operations and staff support as well as leading and managing performance across the national footprint.  Additionally, the role is responsible for collaborating across organizational boundaries (field, construction, planning, engineering, sales, service, product, finance and IT) to drive an excellent customer experience and ensure the ISP organization is fully integrated into the broader Altice USA strategy. The role requires a proactive focus on 99.999% reliability, technical and procedural consistency, clear and timely communication and ensuring disciplined financial execution to maximize return on every dollar spent.

Responsibilities

• Create a superior customer experience both now and in the future, this role is responsible for designing, implementing and overseeing disciplined processes integrated with technology to operate, maintain and enhance our master headends and hubs. 
• Ensure success this leader will also need to design, partner to implement and then optimize an objective reporting and analytics framework for the ISP organization that is integrated with key partners across the network organization, customer care and sales. 
• Development of clear unambiguous performance standards and associated metrics is a critical part of the role. 
• Responsible for building, developing and leading a high performing organization with the right mix of technical and leadership expertise at each level. 
• Foster an intentional culture by driving a mindset and behaviors that are maniacally focused on creating the best possible customer experience using the resources available inside the organization and partnering to engage appropriate resources outside the organization.
• The role is expected to perform other duties as assigned.

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Qualifications

• 15+ years CATV operational management experience
• Experience transforming an existing organization and establishing new processes, metrics and culture
• Extensive experience operating HFC networks
• Experience operating passive optical networks
• Strong technical knowledge across Headend, IP, and Network platforms is a must
• Must have the ability to analyze data/information and utilize key operating metrics to guide decisive decision making and be able to articulate decisions clearly and appropriately the intended audience
• Strategic thinking capabilities with ability to envision, articulate, and plan complex deliverables to align with the company’s overarching goals and financial needs
• Ability to convert strategic thinking to tactical plans and then deliver on those plans by breaking them down into discrete manageable components that tie back to the overarching strategy
• Program management experience including the design, implementation and oversight of a program office
• Must have the ability to explain opportunities, issues, needs, deliverables and projects in terms appropriate to the audience
• Strong leadership and managerial skills; ability to select, develop and motivate talent and coach to/address capability gaps
• Must have the ability to develop, communicate and embed best practice procedures both within a large team and across other interrelated functional areas
• Outstanding written and verbal communication skills with leadership ability to communicate cross functionally and at all levels within the organization
• Must be highly organized and able to manage both teams and issues in a highly urgent environment
• A strong collaborative mindset with a clear understanding of how the role impacts key partners such as sales and care with the ability to work jointly across teams to improve the customer experience
• Ability to develop and maintain highly effective relationships, and be considered proactive, dependable, influential, adept and respected by peers, team, internal partners and key third party contacts