Volunteer: Data and Salesforce with Development department - Franklin

UNPAID VOLUNTEER OPPORTUNITY

Opportunity only available within the state of Pennsylvania

Regional Data and Salesforce Volunteer

Be an important part of the American Red Cross Mission within the Development team. Assist Relationship Managers with maintaining accurate information in our CRM System, Salesforce. Assist Development Specialists with keeping track of fundraising data.

Key Responsibilities

• Assist with keeping donor information current in Salesforce. This may include entering disaster asks, recording activities, uploading documents such as grant agreements, and updating contact information for Fundraisers.
• Maintain accuracy of donor groups in Salesforce, including updating groups after a disaster for Donor Development Officers.
• Utilize the Donor Data Portal for donor research.
• Manage the Fundraising Support Request Forms process to regularly update donor information.
• Assist with creating and tracking invoices for corporate donors when needed.
• Run reports, including fundraiser activity, year-end Moves Management, group management, analysis of daily gift reports and more.
• Research as needed to ensure accuracy of all donor information.
• Review information for Channel Design/portfolio realignment, move accounts as necessary and provide data cleanup.
• Support gift tracking and management, including tracking down missing gifts and linking gifts in Relationship Manager’s absence.

Qualifications

• Proficiency with Salesforce or a like Customer Relationship Management (CRM) system is required
• Attention to detail
• Strong organizational and data management skills
• Ability to plan and complete multiple, repetitive tasks in a face-paced environment
• Comfortable coordinating and organizing multiple functions and activities within a deadline
• Able to maintain confidentiality of sensitive information
• Willingness to comply with current public health

Development Opportunities

• Enhance familiarity of Salesforce
• Deeper understanding of how customer relationship management systems support fundraising
• Play a significant role in helping the American Red Cross carry out its mission of helping individuals and families prevent, prepare for and respond to emergencies
• Build teamwork skills
• Gain professional fundraising support experience with a well-recognized and respected international organization

To get started: https://volunteerconnection.redcross.org/?nd=lead&a=106735&h=193&p=1899125

Job Type: Part-time

Pay: $0.01 per year

Schedule:

• Choose your own hours
• On call

Work Location: Remote