Visitor Services Specialist - Zoo Admissions

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Visitor Services Specialist - Admissions and Experiences

Department - Zoo

Hourly Pay Range: $16.76 - $18.67

Closing Date: 01/03/2024 @ 10:59 pm or upon receiving 50 applications.

This role is 40 hours a week, 8 hours a day which may include scheduled events on holidays,

weekends, nights and occasional OT.

Role Summary:Under supervision of the Guest Services Supervisor and Visitor Services Specialist Lead, the Visitor Services Specialist helps oversee Zoo operations including ticket sales, cash handling, meeting and greeting customers, assisting with crowd and traffic control, while upholding Zoo policies and procedures. Assisting with operation of Admissions and Experiences (e.g., Giraffe Feeding, Special Exhibits and Zoo Expeditions tours) while being involved with the development of new opportunities to generate revenues. Potential to cross train in the other Visitor Services operations.

Role Responsibilities: 

• Customer Service and Cash Controls - Provide and uphold exceptional customer service standards and assist with customer concerns and requests. Operate and monitor Point-Of-Sale (POS) system to sell large volume of tickets within admissions, parking, and zoo experiences. Uphold access to Zoo Grounds work rule to provide approved access to visitors, zoo guests, vendors and contractors.
• Support various special exhibits and revenue programs - Participate in the. growth and development of various annual special exhibits and revenue programs
• Reporting - Communicate and submit information pertaining to POS, Guest Encounters, Work Orders, Preventative Maintenance, and reporting on individual assigned goals.  
• Team Lead - Involvement with orientating and training new seasonal Zoo Workers annually and organizing and directing daily work assignments. Ensure all seasonal Zoo Workers are upholding service standards, workplace safety, and following all work rules, polices, and procedures that pertain to the job. 
• Zoo Functions - Assist, control, and communicate during drills and emergencies, lost persons, and events.

Minimum Qualifications:

• Current residency in the State of Wisconsin required.
• A valid State of Wisconsin Driver's License at time of hire and maintained throughout employment.
• High School diploma or GED required.
• At least one (1) year or more of work experience in Customer Service, Cash Handling, training team members.

Technology, Systems and Software Knowledge required to perform the job:

• Knowledge of all related computer and software applications (e.g., Microsoft, Gmail, Smartsheet, Dayforce, ZSM Interface)
• Other:   Point of Sale System and Reports
• Other:   Monitoring Station (Electronic Computerized Gate System), Ocularis (Cameras)

Equipment, tools, or materials required to perform the job:

• Golf Carts, Zoo mobiles
• POS, Computers, Hand tool

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

      APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.