Visitor Services Representative (Floor)

Duties

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.

In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

Duties include:

Assists in the daily operation of the Museum, including the opening and closing of the building and the preparation of staff and volunteers who help the visiting public throughout the day in the Museum’s public spaces, and performs specialized functions vital to the Museum’s daily and on-going operations. Service areas include Information Desk, Groups Desk, Coat Check, Elevator Lobbies, and Building entrances.

Participates in short-term and on-going projects, staffing for special events, training sessions, and meetings. Monitors effectiveness of plans, makes recommendations for revisions as necessary.

Requirements

Conditions of Employment

• On-line resumes must be submitted by 11:59pm EST of the closing date.

• You must be a suitable for Federal employment.

• You must be a U.S. citizen.

• You must be registered for Selective Service if applicable (www.sss.gov).

• A one year probationary/trial period may be required.

• Payment of relocation expenses is not authorized.

• The USHMM is an equal opportunity employer.

• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case-by-case basis.

• As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction.

• This is a Federal agency. Former employees who received a voluntary separation incentive (“buyout”) must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  A complete application consists of the following:

  • Resume showing relevant experience; cover letter optional. Your resume must include information about your paid and nonpaid work experience related to this position including: job title, duration of employment (mm/dd/yy – mm/dd/yy), hours per week, duties and accomplishments, salary, and your education. For work in the Federal service, please include the grade level for the position/s. Your resume may be used to validate your responses to the scored occupational questionnaire.
  • If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see http://www.opm.gov/staffingPortal/Vetguide.asp#VeteransEmploymentAct1998.
  • Active Duty Service Members- You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records
  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
  • Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation if applicable (see additional information).
  • Education. If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation by the closing date of the announcement will result in lost consideration.

  You are not required to submit official documents at this time; copies are sufficient. FAILURE TO SUBMIT (VIA FAX OR ATTACHMENT) THE APPLICABLE DOCUMENTS MAY EXCLUDE YOU FROM FURTHER CONSIDERATION.

• How to Apply

  Click the Apply Online button to create an account on USAJOBS.gov or log into your existing USAJOBS account. Pull up the Museum’s vacancy announcement that you are interested in. Follow the prompts to complete the on-line Assessment Questionnaire. Please ensure that you click the Submit My Answers button at the end of the process.

  Application Assistance: If applying online poses an extreme hardship, you must contact the Servicing Specialist at careers@ushmm.org no later than noon Eastern Time on the closing date to request a complete application package. After this time, requests to apply will not be granted.

  All electronic application packages must be submitted online by 11:59 p.m. eastern time by the closing date of the vacancy announcement.

  Agency contact information

  Chanel Cabiness

  Phone

  202-488-2674

  TDD

  202-488-0406

  Fax

  202-314-0311

  Email

  careers@ushmm.org

  Address

  U.S. Holocaust Memorial Museum
  100 Raoul Wallenberg Place, S.W.
  Attn: Human Resources
  Washington, District of Columbia 20024
  United States

  Next steps

  You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://www.usajobs.gov and clicking on “Track Your Online Application.” The four points of notification are:

  • Application Received or Application Incomplete

  • Minimum Qualification Requirement Met or Minimum Qualification Not Met;

  • Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and

  • Selected or Not Selected.

  By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

  You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans’ preference, disability, etc.).

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

All U.S Citizens