Visitor Services Part-Time Specialist

Company Description

Already recognized as a leader in inquiry-based learning, Kentucky Science Center is advancing a statewide science literacy campaign to encourage people of all ages to explore science in everyday life. Its flagship location on Louisville, KY’s historic Museum Row, welcomes visitors from across the globe with 3-floors of interactive exhibits and films on a 4-story screen. With daily programming for children, families, and adults, the Science Center plays an ongoing role in the region as a resource for caregivers and teachers, a gathering place for the science community, and a chosen source of entertainment for all. Its designation as the State Science Center of Kentucky in 2002 underscored the Science Center’s history of reaching all audiences through its mission to DO SCIENCE in ways that are engaging, educational, and entertaining to inspire a lifetime of learning.

 

Job Description

The Visitor Services (VS) Part-Time Specialist is a leader in all aspects of customer service. You will assist the management team with overseeing daily operations including admissions, opening, and closing the museum. You will collaborate with your supervisors to successfully train new Visitor Services Representatives.  Areas of service include admissions, gift shop, theater, information dissemination, and phone reservations.  The Visitor Services (VS) Part-Time Specialist is a leader in all aspects of customer service. You will assist the management team with overseeing daily operations including admissions, opening, and closing the museum. You will collaborate with your supervisors to successfully train new Visitor Services Representatives.  Areas of service include admissions, gift shop, theater, information dissemination, and phone reservations. 

Responsibilities: 

• Ensure the highest quality of sales and customer service at the Ticket Desk and Gift Shop. 
• Maintain cleanliness and organization of assigned workspaces. 
• Work with the VS Coordinators to ensure the team acts a central information point for all Science Center operations, including but not limited to all programs, exhibits, theater films, marketing, membership, special events, and any other event related to the Science Center.
• Perform and assist in daily opening and/or closing operations including all reports, safe audits, and checklists.
• Assist with developing and executing a regular method of informing and training all VS representatives on new relevant information and processes.
• Work with the VS Coordinators to ensure team members are following all procedures and processes accurately.
• Communicate payment policies and procedures with internal and external customers; follow up and process payments.
• Assist with phone sales, verifying payments, and past due balances.
• Work with other departments to manage rollovers and cancellations for existing reservations.
• Act with tact, diplomacy, and glowing attitude when dealing with internal and external customers.
• Strive to give accurate information 100% of the time.
• Keep VS management team informed of all staff and guest requests, comments, and concerns.
• Work VS management team to successfully facilitate new hire onboarding. 
• Effectively markets Kentucky Science Center products and programs to the public.
• Enter transactions accurately into the sales system.
• Maintain a clean, neat, and well-stocked work area.
• Communicate and work as a team with co-workers and/or volunteers to ensure smooth operation.
• Provide on call coverage for floor staff and troubleshooting of POS.
• We are open seven days a week and some evenings and holidays.
• Report to work as scheduled and successfully manage timed tasks.

 

Qualifications

• Must be at least 18 years of age or older.
• High school diploma or GED required.
• Must have a flexible schedule including weekends and holidays
• One to two years cash handling and supervisory experience required. Retail experience preferred.
• Experience in an office environment, including answering the phones and data entry.
• A working knowledge of Point-of-Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience.
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: we are a seven day a week operation.
• Problem and puzzle solving skills in both physical and electronic formats.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values, and service philosophy.

Additional Information

COMPENSATION AND BENEFITS:

• Part-time, non-exempt position, working 16-29 hours per week.
• Starting pay $17 per hour.
• Employee Assistance Program (funded by Kentucky Science Center).
• Casual Dress Code.
• Free membership to Kentucky Science Center, Louisville Zoo, and hundreds of science centers after introductory period.
• Free downtown parking.
• Discounts on tickets, programs, birthday parties and camps.
• Discounts at Subway, in our Gift Shop, and at participating local vendors.
• Must be at least 18 years old.

Reasonable accommodation may be made to those who are able to perform the essential duties of this job.