Visitor Services Assistant - Part Time

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

At Winterthur, employment is more than just work. The Winterthur employee is offered a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

The Visitor Services Assistant delivers exceptional customer service to all guests and visitors of Winterthur. They are responsible for greeting, engaging, assisting and accommodating a positive experience. The VSAs report to the Manager of Visitor Services and provide information regarding tours, exhibitions, membership and all things related to Winterthur.

Compensation: $15/hr

Benefits: Including, but not limited to, free general admission for you and your immediate family, 403(b) retirement savings plan, discounts in the museum store and cafe.

Work Schedule: Variable, Tuesday - Sunday

Responsibilities:

• Ensure excellent customer service in a warm, friendly manner and assist in planning visitor’s experience. Facilitate check-ins and orientation.
• Provide information about Winterthur, including general information, ticket and tour options, special events, and other visitor concerns.
• Uses POS system to book advanced reservations or in-person sales for individuals and groups for tours, programs, special events, etc.
• Implement outlined accounting procedures to efficiently transact money, balance cash drawer, credit cards and handle deposits.
• Sell memberships and provides membership support
• Welcome and organize group tours to ensure scheduled activities flow smoothly.
• Perform administrative tasks, such as checking in guests at programs, when needed, and compiling mailing lists of prospective and current program participants, or sending thank you emails/program evaluations to participants; encourage repeat visits.
• Assist in general office/area tasks such as restocking brochures and ticket stock. Maintain a clean and safe environment for visitors. Notify appropriate staff of housekeeping or safety issues.

JOB REQUIREMENTS:

Minimum Experience: 1-3 years of sales/call center and customer service experience with a high school diploma

Preferred Experience: Bachelor's degree with experience in museum setting and/or ticketing software. Knowledge of Delaware/Brandywine Valley area.

Knowledge/Skills:

• Customer service
• Excellent interpersonal and organizational skills
• Cash handling
• Ability to understand and apply a large level of detailed information
• Basic math skills
• Multitasking
• Listening skills
• Strong computer skills. Ability to learn ticketing software application

Essential Functions:

• Ability to sit/stand for up to 8 hours at a stretch. Bend, reach, lift up to 25 lbs., and walk about and between reception areas
• Available nights, weekends, holidays, to include 3 days following Thanksgiving and week between Christmas and New Year’s

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