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Form of workAbout MoMA PS1
MoMA PS1 is one of the oldest and largest nonprofit contemporary art institutions in the United States. An exhibition space rather than a collecting institution, MoMA PS1 devotes its energy and resources to displaying the most experimental art in the world. A catalyst and an advocate for new ideas, discourses, and trends in contemporary art, MoMA PS1 actively pursues emerging artists, new genres, and adventurous new work by recognized artists in an effort to support innovation in contemporary art. MoMA PS1 achieves this mission by presenting its diverse program to a broad audience in a unique and welcoming environment in which visitors can discover and explore the work of contemporary artists. Exhibitions at MoMA PS1 include artists' retrospectives, site-specific installations, historical surveys, arts from across the United States and the world, and a full schedule of music and performance programming.
We recognize that a successful candidate will meet many of the requirements listed on this job description but may not meet 100% of the qualifications. If much of this job description describes you, we encourage you to apply for this role.
Visitor Engagement Associates serve as MoMA PS1’s representatives throughout the visitor experience. They support the admissions and information desk, facilitate a positive and inclusive relationship between art, audience, and the museum, and play a key role in the execution of a wide-range of museum events. Visitor Engagement Associates are expected to provide a high level of customer service and professionalism. They also maintain strong knowledge of MoMA PS1’s past, present, and future activities and programs, as well as its staff and amenities. In conjunction with all museum staff, they help ensure the safety of the artwork and visitors in the building during museum public hours and museum events. Visitor Engagement Associates are expected to work five days a week, Thursday to Monday, with flexible hours to accommodate special events as needed.
Supervision
Visitor Engagement Associates report to the Assistant Director of Visitor Engagement, and take direction from the Assistant Manager and Visitor Engagement Coordinator. Visitor Engagement Associates also work closely with other staff members from the Operations, Program Production and External Affairs Departments.
Responsibilities
− Supporting the front-desk: Reception, Ticket Selling, and Cash Handling − Create a welcoming, inclusive, positive and informative experience as the first point of contact for visitors in our museum entrance.
− Communicate information on past, present and upcoming exhibitions, including membership, and ticketing information to visitors kindly and succinctly − Field and redirect calls to management or administrative staff.
− Perform cash and credit card transactions accurately and efficiently, including performing daily opening and close-out procedures and reporting any overages/underages to Visitor Engagement Management.
− Communicate any tech issues, stock-replenishment, and visitor questions and concerns to the Visitor Engagement Management.
− Support Visitor Engagement staff in all front-desk duties.
Supporting museum galleries
− Offer a high level of customer service in all Visitor Engagement positions as needed and assigned, including but not limited to gallery, podium, and coat check. − Report visitor feedback to Visitor Engagement Management on a regular basis.
− Communicate to visitors and respond to visitor questions about content of exhibitions and programs at assigned gallery positions.
− Lead public visitor tours and scheduled group tours of long-term installations and temporary exhibitions.
− Professionally communicate any artwork safety prompts or interactive instructions to visitors.
− Proactively report any art or visitor related incidents or emergencies in a timely manner and adhere to reporting protocol and procedures.
− Proactively report any special visitor needs as they arise.
− Perform other duties related to visitor hospitality and customer service (i.e. coat check, etc.) as needed and assigned.
− Participate in mandatory walkthroughs, workshops, and department trainings. − Serve as a mentor for part-time staff for gallery related responsibilities, and answer questions for new staff as needed.
Supporting museum events
− Support a wide-range of museum events and programs from a visitor experience and logistical standpoint, including but not limited to the following events: Night of the Museum, Warm Up, Neighbor Night, etc.
− Perform other duties related to visitor hospitality and customer service as needed and assigned during museum events.
− Assist in event set-up, including but not limited to, signage placement, table setting, device/ POS preparation, stanchion set-up, and/or cleaning public-facing locations.
− Utilize ticketing/checking-in systems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
− Minimum of 2 years’ experience in visitor services, hospitality, and/or sales, or an acceptable equivalent combination of education and experience.
− Excellent customer service and communication skills, including ability to present information effectively in one-on-one and group settings, and to facilitate a positive and inclusive dialogue with the audience.
− Strong interest and engagement with contemporary artistic practices and/or museums.
− Proactive observation and awareness abilities, including ability to foresee potential problems and escalate to appropriate levels.
− Ability to understand and follow verbal and written instructions.
− Ability to work effectively and collegially as part of a larger team in both daily operations and in large scale events.
− Ability to work Holidays, as required by exhibitions and special events.
MoMA PS1 is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.
Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at MoMA PS1.
