Company

PartnerHeroSee more

addressAddressGreensboro, NC
type Form of workFull-Time
CategoryRetail

Job description

Job Description

Role Details
Type of Support: Omnichannel (Email, chat, phone, social media)
Contract Duration: Full-time
Work Schedule: To be determined
Work type and Location: On-site. Greensboro, NC
Expected start date: Q1, 2024
About The Role

Are you ready to be the driving force behind the future of transportation? PartnerHero is looking for Virtual Vehicle Assistance Advisors to provide vehicular assistance before, during, and/or after driverless trips through our proprietary tooling to interact with our fleet on the road. People who thrive in this role will be flexible, adaptable, dynamic, and collaborative, as well as efficient in executing workflows using our tooling. Candidates should have strong attention to detail along with the ability to adapt on the fly to evolving situations. Professionalism and sound judgment are required at all times, as well as the ability to work in a team setting. Remote Assistance Advisors are expected to understand and respect confidentiality as they may work on tasks and projects that involve confidential information. 
You’ll Be...

  • Aiding a fleet of driverless vehicles in navigating their surroundings 
  • Supporting vehicles with any issues that might occur before, after, and/or during their ride 
  • Troubleshooting technical issues faced by autonomous vehicles 
  • Writing up details of scenarios requiring additional support by the internal stakeholder teams 
  • Quickly exercising a high degree of good judgment and independence 
  • Thinking on your feet and being able to handle situations that may be new to you 
  • Maintaining a helpful and calm composure in simple or difficult situations, while always providing first-rate vehicular support 
  • Recognizing patterns and properly categorizing support issues 
  • Supporting product testing for various engineering groups 
     

What You Bring To The Table

  • Ability to focus on monitoring a vehicle via software tooling 
  • Strong oral/written communication and interpersonal skills 
  • Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure 
  • High attention to detail and strong execution skills 
  • Comfortable and experienced with software technology, including Google Suite, Confluence 
  • Enthusiasm for driverless cars 
  • You will be required to complete a background check, drug screen, and DMV Motor Vehicle Record check. MVR screen includes being licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active, valid U.S. driver’s license, and having no more than one point on driving record 
     

What We Provide

  • On-site work
  • Full-time with the potential for overtime if requested 
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
     

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity. 

Read more about our Core Values and story here.


PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Refer code: 7712189. PartnerHero - The previous day - 2024-01-05 14:47

PartnerHero

Greensboro, NC

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