Are you a Maintenance Technician who is tired of being on their feet all day, responding to “emergencies” and keeping a clean and well-stocked shop? Would you like to be able to use your Spanish-speaking skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?
HappyCo’s software enables Happy Force Maintenance Technicians to assist residents remotely via text, phone and video calls. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country without having to carry around tools, run all over properties and commute in traffic.
The Position
Key Responsibilities and Expected Outcomes
- Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction
- Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information
- Use your maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures
- Communicate with property teams day to day on property operations and escalations
- Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures
- Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage
- Partake in feedback sessions on product use
- Flexibility and ability to work different shifts as needed
What you could expect day-to-day
- Process incoming work orders through completion
- Triage emergency maintenance phone calls; escalate to onsite teams where appropriate
- Communicate with residents via text, phone and video
- Execute discovery and troubleshoot basic maintenance issues
- Interact with other Happy Force Technicians, Leads and corporate team members
What we think you need to be successful
- A minimum of 5 years on-site residential maintenance experience
- Fluent verbal and written English language and grammar skills
- Fluent verbal and written Spanish language and grammar skills an asset
- Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn
- A strong understanding of the relationship between residents, property management, and maintenance staff
- Ability to understand and appropriately discern issue types and priority
- Adeptness at troubleshooting and resolving basic maintenance issues quickly
- An upbeat, outgoing nature with an authentic desire to help others
Keys to optimum happiness at HappyCo
- Willingness to assist others and elevate the resident and site maintenance experience
- Empower teams instead of enforcing standards
- Leverage technology to serve humanity in a way that is accessible to all
- Be a proactive contributor, with a strong growth mindset
- Experience within the multifamily residential property industry
HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW:
This role starts as a full time, non-exempt position paying $24/ hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges.
HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW:
About Happy Force
#LI-Remote
About HappyCo
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!
Our HappyCo Culture & Values
HappyCo’s culture is driven by our core values of Make Happiness, Stronger Together, Get Good Sh*t Done, Look Outward First and Kaizen - sounds great, right, but what does this mean for you?
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles - we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes