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Job Description JOB SUMMARY WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO • Sell VIP Upgrades, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows • VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment • Check In, escort and assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction. • Give proper recognition to Echo VIP clients, Foundation Room members and Live Nation Executives and to instill appreciation for their patronage. • Build strong relationships with returning Echo VIP clientele & Premium Sales clients attending Echo shows on a regular basis. Coordinate operations on night of shows with VIP Lead & Operations Manager • Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed, along with tear down duties for some events • Maintain articulate vocabulary with the ability to adapt and socialize with current audience. • Maintain exemplary and professional grooming standards. • Required to occasionally work Special Events that are scheduled throughout the venue WHAT THIS PERSON WILL BRING Required: • High School Diploma or equivalent • Working knowledge of high-end VIP & Premium Sales operations and/or VIP Night club operations and highend guest relations • Experience in selling to high-end, VIP clients • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills • Ability to diffuse possibly volatile situations with tact and diplomacy • Must have a flexible schedule and be available to work evenings & some weekends • Must be able to work all VIP Host positions within the Echo Lounge & Music Hall Physical Demands/Working Environment • Working environment is fast-paced, often loud and stressful • Position requires extended periods of prolonged standing and working on your feet • Must be able to lift or move up to 25 lbs using proper lifting techniques
