Address
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
The Americas (AME) Service Region Business Process Expert (RBPE) VIE is responsible for supporting efficient operations and continuous improvements of sites for all Product Lines through effective adoption/control/monitoring of GSI (Alstom’s Enterprise Resource Planning solution) systems, processes, data and applicable Business Intelligence tools.
The Service RBPE VIE supports sales/customer service, repairs, maintenance/support (including commission/warranty) processes using the GSI/SES/Partsfolio/HealthHub systems + MMIS interface & supporting master data, and modernization/overhaul-specific processes and data.
Physical location for position to be discussed.
Responsibilities
Support RBPEs as required to accomplish the following objectives:
- Ensure understanding and correct/efficient usage of GSI technology, processes and data
- Provide expert support to region for solving GSI system/process/data problems; Ensure appropriate consolidation, prioritization, reporting and resolution of open points, including usage of SNOW tickets as required; Maximize the sharing of common solutions across region sites
- Support site maturity, productivity ramp-up and continuous improvement; Maximize the sharing of common improvements across region sites; Leverage all common applicable Business Intelligence tools to measure and facilitate improvements
- Ensure consistent and accurate region data, including change management for releases of new technology and Change Requests; Proactively monitor data integrity; Reinforce Master Data Governance
- Implement control tower approach / monitoring of GSI usage to ensure core processes are respected; Liaise between Business Process Owner (BPO) and Key User (KU) network to identify process optimization and/or tailoring opportunities to maximize efficiency with appropriate governance
- Ensure top region KPIs for assigned stream are identified and monitored; Identify and lead/support KPI improvement initiatives
- Ensure region requirements for reporting, Business Intelligence and other automated tools for assigned stream are identified and addressed as feasible, prioritizing automated solutions with cross-site and cross-PL applicability
- Animate stream KU network for AME; Ensure knowledgeable and empowered KUs; Share best practices
- Ensure effective stream communication through meetings, Teams, etc.
- Deliver new Key User (KU) training; Provide refresher training as needed
- Support Business Process Owner (BPO) on training documentation, including local specificities
- Ensure integration with other streams for end-to-end topics
- Communicate and support all future GSI process and tool releases and updates; Participate in specification; Lead setup, testing, training, support, etc.; Manage changes across region
- Provide single AME point of contact for stream BPO (e.g., KU network interface, open item escalation, consolidation / prioritization /specification of AME needs for new releases, ticket management)
- Successfully collaborate with BPOs, RBPE team, KUs, other streams, region PLs and IS&T partners
Qualifications:
- Bachelor’s degree or equivalent in Business, Engineering, Science or related field
- Leadership and influencing skills
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Drive to learn and master new technologies and techniques
- Ability to perform in ambiguous & challenging situations, effectively cope with change, meet challenging deadlines on simultaneous projects while effectively managing risk and uncertainty
- Ability to work effectively with multiple stakeholders in a matrixed environment
- Fluent in English
Desired Characteristics
- Experience in industrial, supply chain, finance, sourcing or quality
- Experience with SAP systems
- Understanding of business operations
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
