Vice President, Strategic Relationship Management

The Vice President, Strategic Relationship Management role at Corebridge Financial plays a significant role in client retention, responsible for leading a team of relationship managers, while also building, maintaining, and growing strong and committed client relationships with key decision makers, influencers, and C-suite committee members of the firm's strategically important plans. The ideal candidate will possess the ability to represent the SVP, Head of Relationship Management, when needed, and act with a level of authority required to make critical decisions, both financial and operational.
About the role

• Provide leadership, training, and development for the Relationship Management team in their respective region(s) or market specialty.
• Partner with their regional field leadership team to minimize surrenders, drive positive net flows and improve plan sponsor and participant engagement in their respective region(s)
• Maintains proactive awareness of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, to influence and impact client satisfaction.
• Responsible for external business planning and service reviews to ensure understanding of clients' goals and objectives.
• The role is a consultative role, requiring a clear understanding of the business needs and relevant challenges of plan sponsors.
• Develop and maintain relationships with plan sponsors, executive management, and administrative personnel for key plans in their respective region(s).
• Provides advice while leading and collaborating with an internal team of service-based associates and partners across the organization to offer solutions to resolve client problems and drive operational accuracy and efficiency.
• Drive client satisfaction and client loyalty by seeking feedback, anticipating needs, and proactively providing solutions, ultimately leading to client references.
• Ensures that Corebridge delivers on our service and performance agreements.
• Together with your internal teams and partnering with the Plan Sponsors, you will help our institutional clients lead a successful benefits program to improve their overall plan health.
• Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes, revenue requirements, pricing negotiations, Corebridge thought leadership, plan analytics, etc.
• Works with team to develop a comprehensive, business plan and customer-centric Relationship Management strategy for plans in their respective region(s).
• Proactively evaluates client pricing and fees for appropriateness using all available pricing levers and client dynamics.

What we are looking for

• Ability to represent SVP, Head of Relationship Management as proxy in proven leadership ability and the ability to interact with Corebridge senior leadership.
• Ability to lead strategic initiatives of the firm, as requested.
• Recognized ability to mentor, develop and lead teams of relationship managers with a primary focus on delivering excellent customer service and client retention.
• Minimum of 15 years of experience in areas of benefits design, compliance, and implementation with appropriate designation (i.e., CEBS, ASPA, etc.)
• Maintains knowledge on current and emerging developments/trends in the retirement space.
• FINRA Series 6 and 63 required or appropriate FINRA/state insurance licenses required.
• Pension experience preferred bachelor's degree in business, finance, or another related field
• Must demonstrate a thorough knowledge of ERISA and succeeding legislation governing qualified pension plan types.
• Ability to handle difficult client interactions; Solves issues and leads escalations appropriately.
• Demonstrated ability to continually meet and exceed Plan Sponsor and Participant goals.
• Demonstrate effectiveness in dealing with client organizations, especially top management.
• Excellent oral and written communications skills including the ability to make presentations on complex information.

We are an Equal Opportunity Employer
Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: www.corebridgefinancial.com
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
SM - Sales & Marketing
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
American General Life Insurance Company