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Form of workThe VP, Operations will lead the GoHealth Urgent Care joint venture partnership (Legacy and Dignity)with the Regional President and oversee centers in the assigned market. Responsibilities will include general management of all non-clinical operations at the centers with full P&L ownership and responsibility to ensure the market meets its financial, operational, and quality objectives. Reporting to the Regional President, the VP, Operations will ensure the delivery of high-quality patient care across all centers from an operational perspective, deliver volume and growth targets, and ensure a great customer and patient experience. The VP, Operations will be an effective leader and collaborator partnering with multiple support departments within the organization and with our joint venture health system partner.
- Lead the joint venture partnership and oversee all non-clinical operations for all centers in assigned market.
- Deliver on all financial, operational, quality, and customer satisfaction objectives as mutually defined by the joint venture partnership and GoHealth Urgent Care.
- Co-lead all joint venture board meetings and drive action within the joint venture partnership to deliver value to our health system partner.
- Oversee, manage, and deliver appropriate staffing levels for center operations for all centers, developing, refining, and owning the staffing model and workforce planning for the market.
- Oversee and maintain performance improvement processes for GoHealth as established by the health system, the federal government, and other entities.
- Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
- Direct the identification, development, and implementation of programs to maintain and enhance operational excellence and deliver quality objectives.
- Collaborate with internal and external business partners to maintain all contractual performance obligations.
- Responsible for key performance indicators, and to provide feedback to leaders on operational performance and make recommendations on improvements as needed.
- Enhances market operations by supporting all cross-market initiatives; provide guidance and best practices to leaders, ensure timelines are met, and develop and implement cross market processes and procedures.
- Build and maintain visibility in the community; identify outreach possibilities and partner with the Marketing team to drive volume and establish a positive community profile for the centers in the market.
- Develop internal talent, invest in our people, and continue a proud tradition of career growth and trajectory for our team.
- Other duties as assigned.
Education:
- Bachelor’s degree or equivalent experience required
- Graduate degree or equivalent experience preferred
Experience
- 7 years management experience in a medical or healthcare environment required or 5 years experience as a provider in an urgent care or ER setting and 2 years of management experience.
- Clinical background preferred
Additional Knowledge, Skills and Abilities Required
- P&L ownership experience required
- Multi-site healthcare services organization or business unit preferred.
- Experience working in or contracting with a healthcare system preferred.
- Successful track record building, developing, leading, motivating and scaling high-performing operations and leadership teams.
- Outstanding verbal and written communication skills.
