Vice President, Operations - Medicaid Enterprise Services (Mes)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary

The Vice President of Operations has full P&L responsibility and provides overall planning, direction, and control to specific programs within the Medicaid Enterprise Services (MES) business segment to achieve operating and financial goals. The role is responsible for delivery of client, implementation, and operations services across all contracts with leadership of resources from multiple disciplines.

This role is a senior, executive-level position within the Operations organization and has broad responsibility for executive oversight, financial performance, client relationship management, and program delivery.

This role is a member of the Operations Leadership team and reports directly to the Senior Vice President of Medicaid Enterprise Services (MES).

• The candidate will need to be located in the PST or MST (Western Region) for this particular role

Accountabilities

Operations Management

• Leads the Account and Service delivery functions across multiple programs and teams, inclusive of matrixed functions supporting client delivery.
• Oversees multiple programs and direct reports with a combined annual budget of $70M+.
• Oversees and ensures compliance to internal and external Service Level Agreements.
• Serves as liaison to key subcontracts and vendors.
• Oversees key management decisions across contracts; working closely with Acentra Health leadership as needed.
• Assesses and identifies areas for process improvements within the Operations organization; approving recommendations to implement enhancements.
• Implements mitigation plans to address risk issues and escalations.
• Oversees and ensures the development of relevant metrics for Operations teams and uses metrics as a basis for communication and continuous improvement.
• Defines strategic staffing plans based on projected demand, making use of external vendor partner capacity where applicable.
• Researches and interprets appropriate legislation and regulations to identify strategies, new product opportunities, and opportunities to capitalize on market changes.
• Defines strategic technology, service initiatives, and training plans to expand organizational capabilities and skills.
• Leads transformation and change management initiatives as it pertains to the Operations team and Acentra Health’s overall business strategy objectives, working closely with senior leadership.
• Determines project scope and recommends and assigns resources as available for multiple projects concurrently.
• Determines estimated time and financial commitment of projects and monitors progress for multiple projects concurrently.
• Drives and supports a one-company orientation, collaborating with partners across the entire organization (e.g., Operations, Human Resources, IT, Business Development, Data Warehouse, Contract Compliance, etc.)
• Performs cross-regional activities that enhance operating efficiencies.

General

• Demonstrates expert knowledge of operations and implementation methodologies, best practices, and procedures and applies them to projects to ensure that Operations team objectives are achieved.
• Interfaces with executive management frequently and provides industry insights and best practices.
• Oversees, monitors, and approves the Operations budget.
• Determines, evaluates, and modifies plans to meet current and future needs.
• Handles work situations that deal regularly with future business issues.
• Synthesizes many perspectives or conflicting ideas.
• Addresses business issues beyond immediate needs.
• Directs resources (people, budgets, technology).
• Provides oversight of vendors in accordance with the corporate vendor management program requirements and negotiates subcontractor and vendor contracts.
• Maintains awareness of the organization's cultures, influencers, pain points, and opportunities
• Translates strategies into current and future action plans.

Customer

• Creates and maintains customer relationships to ensure a strong customer service focus across operational teams.
• Partners with customers and analyzes issues and problems from the customer perspective.
• Oversees and provides customer-facing presentations.
• Manages complex internal and external customer relationships for long-term value.
• Possesses unwavering commitment to customer service and operational excellence.
• Remains well-informed of new technology and market developments.
• Adheres to Acentra Health standards and processes.
• Leads and actively participates in contract management strategy sessions, customer visits/presentations, and renewal activities.
• Identifies and engages in up-selling opportunities to current customers.
• Identifies, initiates, and supports project initiatives that add value to the operations.
• Acts as resource, demonstrating the value of Acentra Health’s suite of products/services.

Talent Development

• Evaluates and approves potential new hire resources to ensure alignment with Acentra Health standards.
• Ensures appropriate use of all available resources within the team and proper use of unassigned time.
• Provides oversight and mitigation strategy for any issues.
• Encourages and facilitates the development of a significant knowledge base in others.
• Develops key performance indicators (KPIs) and ensures that metrics are achieved.
• Implements performance plans for specialized skill groups and approves corrective action plans as needed.
• Provides final approval as needed on administrative functions related to recruiting, training, nurturing interpersonal skills among team members, conducting performance and annual reviews, setting SMART goals, recommending salary increases and adjustments, ensuring timekeeping compliance, and taking disciplinary actions.
• Oversees the performance management review process with Operations team, ensuring alignment with employee career goals and Operations team objectives.
• Directs the Operations Management team managers and directors.

Required Experience

• Bachelor’s or Master’s degree with 20+ years of relevant experience, including 15+ years of operations leadership experience at large complex organizations, including leading centralized or matrixed teams.
• 5 years of experience in a VP-level role with commensurate responsibilities.
• 5 years of contract negotiation experience.
• 10 years of experience with organic and new logo business development with a proven track record of year-over-year revenue growth.
• 15 years of relationship management experience at the client agency; director levels and above.
• Expertise in operations and implementation processes and toolsets.
• Expertise in contract and procurement processes.
• Expertise in financial and accounting concepts and processes.
• Expertise in knowledge of industry trends and competition.
• Expertise in experience with health care implementations and operations.
• Expertise in public sector health care programs.

Qualifications, Skills

• Strong negotiation skills.
• Ability to work well in teams.
• Strong presentation skills.
• Ability to communicate with all levels of management across functional lines.
• Highly organized with analytical skills and attention to detail.
• Ability to adapt to task/project changes, possessing a demonstrated ability to handle multiple projects with varying priorities.
• Able to work within multiple groups of employees; willingly share time, knowledge, and information with others.
• Demonstrates flexibility in working under demands and needs of a project.
• Ability to use reasoning to troubleshoot, escalate, and solve technical problems.
• Broad knowledge of the field with proven leadership skills.
• General understanding of role-relevant issues and trends.
• Ability to manage people, projects, processes, and administrative tasks.
• Strong experience in a process or a technology leadership role or expert level depth in technical field.
• Technical understanding with ability to communicate and translate technical impacts, technical solutions, root cause, and corrective actions into business concepts or layman’s terms.
• Strong understanding of project management skills and ability to create and manage project plans.
• Ability to lead individuals into senior and management roles.
• Ability to meet deadlines, conduct and direct research into technology issues and products, and take initiative in the development and completion of projects.
• Excellent problem-solving, analytical, and evaluative skills.
• Excellent communication skills (verbal, written) with strong presentation and facilitation skills.
• Strong experience working both independently and in a team-oriented, collaborative environment.
• Demonstrates strong leadership skills and ability to work effectively with diverse teams to gain respect and build consensus with superiors, peers, subordinates, and contributors directly in a matrix environment.
• Project Management Professional (PMP) certification (Preferred)

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and Federal Healthcare Agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Requirements

Bachelor’s or Master’s degree with 20+ years of relevant experience, including 15+ years of operations leadership experience at large complex organizations, including leading centralized or matrixed teams.

• 5 years of experience in a VP-level role with commensurate responsibilities.
• 5 years of contract negotiation experience.
• 10 years of experience with organic and new logo business development with a proven track record of year-over-year revenue growth.
• 15 years of relationship management experience at the client agency; director levels and above.
• Expertise in operations and implementation processes and toolsets.
• Expertise in contract and procurement processes.
• Expertise in financial and accounting concepts and processes.
• Expertise in knowledge of industry trends and competition.
• Expertise in experience with health care implementations and operations.
• Expertise in public sector health care programs.