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Form of workJob Description
Job Overview
At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but
because it's their nature. We deliver the customer service functions like front desk management, phone
operations, parking and shuttle services that keep hospitals and healthcare locations running smoothly.
We're looking for a natural leader to head the operations of our rapidly growing organization. The VP of
Operations is responsible for providing effective and inspiring leadership so that the company can
exceed its goals and objectives. As we are a young and growing company, this role will need to pivot
seamlessly between account/employee level specifics up to high level strategy and vision.
This role will oversee the day-to-day activities of the company, ensuring that the organization is
managed and performing efficiently and effectively. They are actively involved in the creation,
communication and support of all Beacon Hill programs and services. They lead a continuous quality
improvement process at each location and company-wide, focusing on client satisfaction, financial strength, service and process improvement.
We want someone who can thrive in change, naturally brings employees to their full potential and
creates a cultural that reflects our values of care, respect, integrity and transparency.
Operational and Financial Excellence
- Oversee company operations and employee productivity
- P&L responsibility.
- Create, implement and hold team members to standard operating procedures for each of our service lines
- Create and hold managers to budgeted P&Ls for each location
- Develop new services lines
- Implement tools to measure the success of operational processes and use those tools and data points to identify areas of improvement.
- Travel to new and existing client locations
Talent, Culture & Organizational Design
- Develop the company's culture, creating an environment that promotes great performance and positive morale, ultimately creating engaged employee Promoters
- Ensure the company is staffed with well-trained, quality, and engaged employees
- Leads and mentors team members, empowering them to be successful and ultimately delivering extraordinary service to our customers.
- Translate high level company strategy into actionable goals for field employees
- Work closely with Human Resources to develop effective hiring, training, recognition and compensation plans to retain our quality talent
- Hold employees and management accountable to company policies, procedures and guidelines, handling discipline and termination of employees as needed and in accordance with company policy
Client Engagement
- Strong emphasis on exceeding the client and customer's expectations of quality service.
- Build and maintain trusted relationships with clients ensuring they are an active Promoter of Beacon Hill Hospitality.
- In partnership with local management, create and execute on client retention strategies for each location - including tracking of touch points, areas of improvement, regular reporting, etc.
- Find ways to grow existing contracts either by expansion of current service or adding additional service lines
Who You Are
- You thrive in change and love brining order to chaos
- You share our values of care, respect, integrity and transparency
- You're able to easily pivot between day-to-day operation issues and strategic initiatives
- Strong leadership, communication, customer service and change management skills
- Experience in a start-up environment is a plus
- An exceptional communicator
- Proficient in MS Office
We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
