Address
Form of workBroad outline of the Role
Purpose - Broad objective of the role
Lead the Business Solutions Group to build capability within IT to optimize use of solutions/applications architecture, drive interactions with customers of IT in a deliberate way, manage inbound pipeline of strategic projects and macro level changes to existing legacy applications
Size and Scope of Role - No. of direct reports
6
Size and Scope of Role - Total team size
30
Minimum qualification & experience
Masters or an MBA degree with 20 years of experience in a global IT environment ; Require knowledge of deployment of various systems and processes within IT including OSS/BSS Enterprise Architecture; Involvement in writing Techno-commercial bids, Service Delivery and Program Management would be preferable
Other knowledge/skills
Leadership skills such as people management, execution and planning focus, communication skills
Key Responsibilities
1) Enterprise Architecture RealisationDrive the alignment of the IT Applications used by business globally; Define and help adopt organization wide Application guidelines; Guide the team to provide Enterprise architecture expertise for systems and projects; Lead the deployment and installs into Production; Drive the development and execution of the applications roadmap( details such as gap analysis, enhancements, buy vs. build decisions etc.); Enable the drive towards a common information model; Guide development of guidelines for White labelled Portals and Software as a Service platforms; Define operational benchmarks and assess performance; Provide direction to team on corrective action plans.2) Enterprise Architecture Execution Lead the team to drive the requirements analysis and system engineering study with key IT customers; Guide the team to assist with creation of customer roadmaps based on requirements and best practices; Share inputs to perform requirements rationalization and feature validation; Drive development of User Business Requirements and the High Level Design; Support customer organization through change impacts; Drive quality assurance and coordination with business peers; Lead End-to-End Scenarios (E2E) and User Acceptance Testing (UAT); Guide the team to deliver on user documentation and drive training and knowledge transfer.3) Commercial Management Drive the development of the techno-commercial content of the Statement of Work for strategic projects; Liaise with the commercial team to develop other aspects of SOW such as terms and conditions, services agreement, licenses, payment milestones etc. ; Engage in discussions with the vendors when required.4) Solution DeliveryGuide the solution delivery for strategic projects such as migration etc.; Provide project leadership and management within IT for such projects; Guide the team to drive the entire SDLC cycle from UBR completion to deployment - development of high level, low level, detailed design, manage the development process, unit testing, system testing, integration testing, UAT, documentation , training, data model documents etc.); Participate in workshops for technology groups when required; Guide discussions with vendors and consultants when required; Monitor performance against plans and take corrective actions if required. 5) Process ManagementDrive the development of the process management document; Lead the process of documentation of existing functions and to be processes; Liaise with the Business Excellence team when required; Guide team on process improvement initiatives; Review value creation and project success to feed into next year's plans.6) Team DevelopmentRegularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.
Technical Competencies
Knowledge / Skills
Purpose - Broad objective of the role
Lead the Business Solutions Group to build capability within IT to optimize use of solutions/applications architecture, drive interactions with customers of IT in a deliberate way, manage inbound pipeline of strategic projects and macro level changes to existing legacy applications
Size and Scope of Role - No. of direct reports
6
Size and Scope of Role - Total team size
30
Minimum qualification & experience
Masters or an MBA degree with 20 years of experience in a global IT environment ; Require knowledge of deployment of various systems and processes within IT including OSS/BSS Enterprise Architecture; Involvement in writing Techno-commercial bids, Service Delivery and Program Management would be preferable
Other knowledge/skills
Leadership skills such as people management, execution and planning focus, communication skills
Key Responsibilities
1) Enterprise Architecture RealisationDrive the alignment of the IT Applications used by business globally; Define and help adopt organization wide Application guidelines; Guide the team to provide Enterprise architecture expertise for systems and projects; Lead the deployment and installs into Production; Drive the development and execution of the applications roadmap( details such as gap analysis, enhancements, buy vs. build decisions etc.); Enable the drive towards a common information model; Guide development of guidelines for White labelled Portals and Software as a Service platforms; Define operational benchmarks and assess performance; Provide direction to team on corrective action plans.2) Enterprise Architecture Execution Lead the team to drive the requirements analysis and system engineering study with key IT customers; Guide the team to assist with creation of customer roadmaps based on requirements and best practices; Share inputs to perform requirements rationalization and feature validation; Drive development of User Business Requirements and the High Level Design; Support customer organization through change impacts; Drive quality assurance and coordination with business peers; Lead End-to-End Scenarios (E2E) and User Acceptance Testing (UAT); Guide the team to deliver on user documentation and drive training and knowledge transfer.3) Commercial Management Drive the development of the techno-commercial content of the Statement of Work for strategic projects; Liaise with the commercial team to develop other aspects of SOW such as terms and conditions, services agreement, licenses, payment milestones etc. ; Engage in discussions with the vendors when required.4) Solution DeliveryGuide the solution delivery for strategic projects such as migration etc.; Provide project leadership and management within IT for such projects; Guide the team to drive the entire SDLC cycle from UBR completion to deployment - development of high level, low level, detailed design, manage the development process, unit testing, system testing, integration testing, UAT, documentation , training, data model documents etc.); Participate in workshops for technology groups when required; Guide discussions with vendors and consultants when required; Monitor performance against plans and take corrective actions if required. 5) Process ManagementDrive the development of the process management document; Lead the process of documentation of existing functions and to be processes; Liaise with the Business Excellence team when required; Guide team on process improvement initiatives; Review value creation and project success to feed into next year's plans.6) Team DevelopmentRegularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.
Technical Competencies
Knowledge / Skills
