Veterinary Receptionist

Job Summary

The Veterinary receptionist plays a vital role in our veterinary clinic. This position provides primary administrative and organizational support to the veterinary team while creating a professional and emotionally comfortable environment for the public.

Essential Job Functions

· Welcome clients with their pets to the clinic in a friendly and courteous manner.

· Check-in/out clients for appointments and discharge.

· Answers telephone calls and return e-mails.

· Process payment transactions.

· Prepare surgical consent forms

· Schedule appointments using our designated software

· Ensure a pleasant respectful and productive relationship with Veterinarian and all team members.

· Demonstrate strong multitasking skills in a fast-paced environment.

· Work patiently with distressed, frustrated or disgruntled clients.

· Maintains appearance of reception area including availability of brochures and other supplies.

· Ensure updated registration forms are on file and informs clients of expected wait time.

Computer Skills

· Must be able to use multiple platforms to meet business needs including Vetter, OneNote, Kennel connection, Gingr, When I Work and Microsoft office software.

· Must be able to learn and easily adapt to new technology.

Qualifications

· 3-5 years in an office setting in customer service and/or reception capacity.

· Professional animal care experience is strongly preferred.

· Outstanding interpersonal communication skills.

· Highly organized. Able to multitask in a fast paced setting.

· Strong computer experience.

· Comfortable interacting with dogs and cats of all breeds and sizes.

· Passionate about animal welfare. Treats all animals with compassion and kindness

· Follow rotating work schedule.

· Reliable and dependable. Maintain excellent attendance and punctuality

· Strong work ethic. Set high standards for self and others

Education

· Associate degree preferred

· High School Diploma or equivalent required

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends

Work setting:

• Clinic
• In-person

Application Question(s):

• Do you have previous experience working as a receptionist in a veterinary clinic or a similar healthcare setting?
• Are you familiar with veterinary terminology and procedures, such as understanding vaccination schedules or explaining basic treatment plans to clients?
• Are you open to working flexible hours, including evenings and weekends?
• What interests you most about working as a Veterinary Receptionist and being a part of our clinic?

Experience:

• Veterinary: 3 years (Required)

Ability to Relocate:

• Brockton, MA 02301: Relocate before starting work (Required)

Work Location: In person