Veterinary Customer Service Representative

Redmond Fall City Animal Hospital is looking for a Customer Service Representative to join our team!
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18 - $19 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Job Description:

The Customer Service Representative will be responsible for answering calls, schedule appointments, check in and check out patients, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

• Ability to multitask, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all Customer Service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers

We invest heavily in our employees' long-term growth and happiness. We offer wonderful benefit packages including health, vision, dental, life, matching 401k, paid time off as well as pet benefits! For more information see our website: https://redmondsammamishveterinary.com/