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Form of work*Shift Availability Needed: Wednesday-Saturday | 7:00am to 5:30pm
We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability, and make sure to laugh at least a little bit every day.
- excellent communication
- works well on a team as well as independently
- has impeccable Customer Service skills
- multitasking abilities
- positive attitude
- able to type 60-80 wpm
Why work at Veterinary Specialty Center of Seattle?
Veterinary Specialty Center of Seattle (VSCS) in Lynnwood offers 24-hour emergency and critical care for our clients' pets. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.
We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts and much more!
Job Overview:
Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
Passionate about pets and providing exemplary Customer Service, join our team!
