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Form of workJob Description
Veterinary Customer Care Specialist: Full-time Position.
The Veterinary Specialist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients. Essential duties and responsibilities: • Provide top-notch customer service. • Being attentive to client and pet needs. • Identify and work compassionately with clients in various emotional states. • Work patiently with distressed, frustrated or disgruntled clients. • Answer and triage phone calls from clients. • Schedule appointments and schedule procedures. • Check-in clients. • Monitor client flow from check-in to discharge. • Monitor schedule and flow. • Client call backs. • Managing record requests between other hospitals and specialty practices. • Fill prescriptions. • Discharge patients. • Client education. • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash . Assist Doctor and Technicians as needed• Process payment transactions. • Maintain proper documentation in the electronic medical record. • Relay appropriate information to/from clients to doctors and/or management.
Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. WILLING TO TRAIN. • Must be able to safely lift 30 pounds. • Basic math and writing skills. Other: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is ex pected. Must work weekends and both locations - Marlboro and Aberdeen. Flex role to support staff as needed with Dog Daycare.
Unlike many hospitals that schedule 15 minute appointments, Marlboro Village Veterinary Hospital schedules appointments every 30 minutes to provide enough time for Dr. Bach and his staff to address all of our patient’s medical needs.
If the need arises for specialty care, we have a network of board certified specialists we can bring “in-house” or refer you to their office with confidence.
Experience the difference on how our personal care approach benefits the health and well-being of your pet.
