Veterinary Client Care Representative

Hamilton Animal Hospital is looking for a full-time Client Care Representative to join our team! Hamilton Animal Hospital is located just 5 minutes away from the surf! We offer general and urgent care veterinary services, including surgical and dental care. We are a multiple Veterinarian practice and are open 7 days a week. At Hamilton Animal Hospital our mission is to provide excellent veterinary medicine in an atmosphere where patients and clients are cared for genuinely and compassionately. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Hamilton Animal Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Use email system
• Must be able to lift and/or move up to 25 pounds

Qualifications and Skills:

• At least 1 year of experience performing above duties
• High School Diploma/GED
• Knowledge of basic veterinary procedures, terminology, and products
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping

Available Schedule: Must work weekends, flexible schedule otherwise, we offer 8 hour shifts

• We are open: M-F 7am-7pm
• Saturdays 8am-5pm
• Sundays 9am-4pm

Benefits We Offer:

• Competitive compensation commensurate with experience ($15.50 - $17.00 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Compassionate and empathetic work environment!

Apply today! We look forward to hearing from you!

Hamilton Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000204