Address
Form of workCURRENT VACANCY IS WITHIN THE VETERANS SERVICES OFFICE ORAL EXAM IS TENTATIVELY SCHEDULED FOR JUNE 2021 SEE "SPECIAL REQUIREMENT" SECTION REGARDING POSSESSION
OF A VALID DRIVER'S LICENSE AND AN HONORABLE DD214 SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLCATIONS FINAL FILING DATE: JUNE 8, 2021 AT 5:00 PM
SALARY INFORMATION
Veterans Services Representative I: $2,828 - $3,608 APPROXIMATE MONTHLY* / $16.32 - $20.82 APPROXIMATE HOURLY*
Veterans Services Representative II: $3,117 - $3,979 APPROXIMATE MONTHLY* / $17.98 - $22.96 APPROXIMATE HOURLY*
Veterans Services Representative III: $3,608 - $4,451 APPROXIMATE MONTHLY* / $20.12 - $25.68 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://co.shasta.ca.us/MOUs
ABOUT THE POSITION
Veterans Services Representative I/II:
Under supervision, to learn to assist military veterans and their spouses and dependents in benefits conferred by federal, state, and local legislation; and to do other work as required.
Veterans Services Representative III:
Under limited supervision, the Veterans Services Representative III performs the most difficult, technical and specialized support in assisting veterans and family members in obtaining the full range of services and benefits they are entitled. Under the direction of the Veterans Service Officer, incumbents may provide assistance and/or training to a small staff of Veterans Services Representatives and support staff; and perform other work as assigned.
DISTINGUISHING CHARACTERISTICS
Veterans Services Representative I is the entry/trainee level classification in the Veterans Services Representative series. Employees in this class receive training and are supervised in the performance of duties related to federal, state, and local laws, regulations, and a broad range of Veterans Services activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are eligible to promote to Veterans Services Representative II after one (1) year of satisfactory performance at the entry/trainee level and have passed both legal exams and obtained accreditation with both Cal Vet and NACVSO and passed a Federal Background Check.
Veterans Services Representative II is the journey level class in the Veterans Services Representative Series. Incumbents are expected to independently perform the more difficult veteran's benefits services, The Veterans Services Representative II differs from the Veterans Services Representative III in that the latter may provide lead direction and act in the role of supervisor in the absence of the Veteran Service Officer.
Veterans Services Representative III is the advanced journey level in the Veterans Representative Series. Incumbents are expected to manage the most complex and technical service work. Under the direction of the Veterans Service Officer, incumbents may provide assistance to Veterans Services Representatives and support staff, but have no responsibility for direct supervision of others. Under the direction of the Veterans Service Officer, in his/her absence, incumbents may act in the role of supervisor. EXAMPLES OF ESSENTIAL DUTIES Veterans Services Representative I: Duties may include, but are not limited to the following: Learns and develops an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, educational or vocational rehabilitation, pensions, hospitalization, and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; corresponds with the Veterans Benefit Administration (VBA), local and state governmental agencies, and with veterans regarding claims or benefits; prepares and submits appeals from apparently unjust or incorrect claim decisions; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ratio and percentage computations and the use of standardized formulas, charts and tables; and completes other duties as assigned.
For Outreach Option: In addition to the general duties: Visits clients in assisted living facilities, hospitals, probation departments, and jails for the purpose of obtaining and verifying information related to the eligibility of veterans benefits; represents and promotes the department at outreach events, colleges, and veterans resource centers. Travel to outlying communities may be required plus some outreach and/or events on weekend is expected Veterans Services Representative II: Duties may include, but are not limited to: Utilizes an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, insurance, loans, pensions, hospitalization and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; prepares and submits appeals from apparently unjust or incorrect decisions on claims; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ration and percentage computations and the use of standardized formulas, charts and tables; acts as an advocate for the veteran and/or dependents by representing veterans or dependents before the Veteran's Administration or other agencies in presenting claims or in appeals for benefits previously denied; obtains additional funding for the office under the Med-Cal Cost Avoidance Program by verifying and determining potential entitlement to veteran benefits. Veterans Services Representative III: Duties may include, but are not limited to: Under the direction of the Veterans Service Officer, may provide assistance, training, work review, and evaluation to a small technical support staff; interviews and advises, veterans, their spouses, and dependents, concerning the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, pensions, hospitalization, outpatient medical care, insurance, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; interprets and explains local, state, and/or federal laws, rules, and regulations pertaining to veterans benefits and community resources; prepares, submits, and tracks legal claim documents to the proper adjudicating authority using automated systems; acts as an advocate for the veteran and/or dependents by representing the veterans or dependents before the Veterans Administration or other agencies in prosecuting claims or in appealing for benefits previously denied; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; makes home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for veterans and survivors benefits; prepares descriptive and statistical reports as well as compiles activity reports for submission to the state and federal governments regarding number of claims and production figures by aid categories; arranges outpatient medical care of disabled veterans; attends meetings and addresses civic, veteran, and other community service organizations regarding veterans benefits; prepares bulletins and reports publicizing the program. TYPICAL QUALIFICATIONS Any...
OF A VALID DRIVER'S LICENSE AND AN HONORABLE DD214 SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLCATIONS FINAL FILING DATE: JUNE 8, 2021 AT 5:00 PM
SALARY INFORMATION
Veterans Services Representative I: $2,828 - $3,608 APPROXIMATE MONTHLY* / $16.32 - $20.82 APPROXIMATE HOURLY*
Veterans Services Representative II: $3,117 - $3,979 APPROXIMATE MONTHLY* / $17.98 - $22.96 APPROXIMATE HOURLY*
Veterans Services Representative III: $3,608 - $4,451 APPROXIMATE MONTHLY* / $20.12 - $25.68 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://co.shasta.ca.us/MOUs
ABOUT THE POSITION
Veterans Services Representative I/II:
Under supervision, to learn to assist military veterans and their spouses and dependents in benefits conferred by federal, state, and local legislation; and to do other work as required.
Veterans Services Representative III:
Under limited supervision, the Veterans Services Representative III performs the most difficult, technical and specialized support in assisting veterans and family members in obtaining the full range of services and benefits they are entitled. Under the direction of the Veterans Service Officer, incumbents may provide assistance and/or training to a small staff of Veterans Services Representatives and support staff; and perform other work as assigned.
DISTINGUISHING CHARACTERISTICS
Veterans Services Representative I is the entry/trainee level classification in the Veterans Services Representative series. Employees in this class receive training and are supervised in the performance of duties related to federal, state, and local laws, regulations, and a broad range of Veterans Services activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are eligible to promote to Veterans Services Representative II after one (1) year of satisfactory performance at the entry/trainee level and have passed both legal exams and obtained accreditation with both Cal Vet and NACVSO and passed a Federal Background Check.
Veterans Services Representative II is the journey level class in the Veterans Services Representative Series. Incumbents are expected to independently perform the more difficult veteran's benefits services, The Veterans Services Representative II differs from the Veterans Services Representative III in that the latter may provide lead direction and act in the role of supervisor in the absence of the Veteran Service Officer.
Veterans Services Representative III is the advanced journey level in the Veterans Representative Series. Incumbents are expected to manage the most complex and technical service work. Under the direction of the Veterans Service Officer, incumbents may provide assistance to Veterans Services Representatives and support staff, but have no responsibility for direct supervision of others. Under the direction of the Veterans Service Officer, in his/her absence, incumbents may act in the role of supervisor. EXAMPLES OF ESSENTIAL DUTIES Veterans Services Representative I: Duties may include, but are not limited to the following: Learns and develops an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, educational or vocational rehabilitation, pensions, hospitalization, and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; corresponds with the Veterans Benefit Administration (VBA), local and state governmental agencies, and with veterans regarding claims or benefits; prepares and submits appeals from apparently unjust or incorrect claim decisions; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ratio and percentage computations and the use of standardized formulas, charts and tables; and completes other duties as assigned.
For Outreach Option: In addition to the general duties: Visits clients in assisted living facilities, hospitals, probation departments, and jails for the purpose of obtaining and verifying information related to the eligibility of veterans benefits; represents and promotes the department at outreach events, colleges, and veterans resource centers. Travel to outlying communities may be required plus some outreach and/or events on weekend is expected Veterans Services Representative II: Duties may include, but are not limited to: Utilizes an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, insurance, loans, pensions, hospitalization and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; prepares and submits appeals from apparently unjust or incorrect decisions on claims; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ration and percentage computations and the use of standardized formulas, charts and tables; acts as an advocate for the veteran and/or dependents by representing veterans or dependents before the Veteran's Administration or other agencies in presenting claims or in appeals for benefits previously denied; obtains additional funding for the office under the Med-Cal Cost Avoidance Program by verifying and determining potential entitlement to veteran benefits. Veterans Services Representative III: Duties may include, but are not limited to: Under the direction of the Veterans Service Officer, may provide assistance, training, work review, and evaluation to a small technical support staff; interviews and advises, veterans, their spouses, and dependents, concerning the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, pensions, hospitalization, outpatient medical care, insurance, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; interprets and explains local, state, and/or federal laws, rules, and regulations pertaining to veterans benefits and community resources; prepares, submits, and tracks legal claim documents to the proper adjudicating authority using automated systems; acts as an advocate for the veteran and/or dependents by representing the veterans or dependents before the Veterans Administration or other agencies in prosecuting claims or in appealing for benefits previously denied; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; makes home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for veterans and survivors benefits; prepares descriptive and statistical reports as well as compiles activity reports for submission to the state and federal governments regarding number of claims and production figures by aid categories; arranges outpatient medical care of disabled veterans; attends meetings and addresses civic, veteran, and other community service organizations regarding veterans benefits; prepares bulletins and reports publicizing the program. TYPICAL QUALIFICATIONS Any...
