Address
Form of workSalary : $39,504.00 - $59,808.00 Annually
Location : 96001, CA
Job Type: Full-Time
Job Number: JB244-51168_VSO_02022024
Department:Veterans Services Department
Opening Date: 02/02/2024
Closing Date: 2/26/2024 8:00 AM Pacific
CURRENT VACANCY IS WITHIN THE
VETERAN SERVICES OFFICE OF SHASTA COUNTY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR MARCH 2024
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE "SPECIAL REQUIREMENT" SECTION REGARDING
POSSESSION OF A VALID DRIVER'S LICENSE
AND APPROPRIATE ACCREDITATION
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: FEBRUARY 26, 2024 AT 08:00 AM
SALARY INORMATION
Veterans Services Representative I: $3,292 - $4,202 APPROXIMATE MONTHLY* / $18.99 - $24.24 APPROXIMATE HOURLY*
Veterans Services Representative II: $3,719 - $4,747 APPROXIMATE MONTHLY* / $21.45 - $27.39 APPROXIMATE HOURLY*
Veterans Services Representative III: $3,905 - $4,984 APPROXIMATE MONTHLY* / $22.53 - $28.76 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
Veterans Services Office
The Veterans Service Office assists veterans, their dependents, and survivors with obtaining entitlements from federal, state, and local agencies administering programs for veterans. This department advocates for veterans' rights and their families.
ABOUT THE POSITION
Veterans Services Representative I: Under supervision, to learn to assist military veterans and their spouses and dependents in obtaining rights and benefits conferred by federal, state, and local legislation; and to do other work as required.
Veterans Services Representative II: Same as above, under general supervision.
Veterans Services Representative III: Under limited supervision, the Veterans Services Representative III acts in the role of lead worker performing the most difficult, technical, and specialized support in assisting veterans and family members in obtaining the full range of services and benefits they are entitled. Under the direction of the Veterans Service Officer, incumbents may provide direction and/or training to a small staff of Veterans Services Representatives and support staff. Veterans Services Representative III is responsible to act as Supervisor in absence of the Veterans Services Officer; and performs other work as assigned.
DISTINGUISHING CHARACTERISTICS
Veterans Services Representative I: This is the entry/trainee level classification in the Veterans Services Representative series. Employees in this class receive training and are supervised in the performance of duties related to federal, state, and local laws, regulations, and a broad range of Veterans Services activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are eligible to promote to Veterans Services Representative II after one (1) year of satisfactory performance at the entry/trainee level.
Veterans Services Representative II: Thisis the journey level class in the Veterans Services Representative Series. Incumbents are expected to independently perform the more difficult veteran's benefits, services, and assist in managing the office as directed by the Veteran Service Officer. The Veterans Services Representative II differs from the Veterans Services Representative III in that the latter may provide lead direction and act in the role of supervisor in the absence of the Veteran Service Officer.
Veterans Services Representative III: This is the advanced journey level in the Veterans Services Representative Series. Incumbents act in the role of lead worker and are expected to manage the most complex and technical service work. Under the direction of the Veterans Service Officer, incumbents may provide direction and/or training to Veterans Services Representatives and support staff. Veterans Services Representative III is responsible to act as Supervisor in absence of the Veterans Services Officer.
IDEAL CANDIDATE
The ideal candidate will be an honorably discharged member of the armed forces of the United States and have a basic knowledge of the U.S. Department of Veterans Affairs, including the composition, function, and purpose; the ability to work in a fast-paced office with a heavy client workload; work effectively both independently and in a team environment; the desire to assist Veterans and their eligible dependents with their claims; be fully accredited by the Office of General Counsel and have CalVet accreditation; and the ability to diffuse potentially volatile or emotionally charged situations. The Ideal Candidate will be able to represent the Veterans Services Office at various community events and alternate work locations, which may include working occasional weekends/holidays. Additionally, the candidate will be proficient in Microsoft Excel, Word, Outlook software, and conducting internet searches; have the ability to prepare clear and comprehensive reports and records and establish and maintain systematic records. Ability to type no less than 45 WPM is preferred.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to the following:
Veterans Services Representative I: Learns and develops an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, educational or vocational rehabilitation, pensions, hospitalization, and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; corresponds with the Veterans Benefit Administration (VBA), local and state governmental agencies, and with veterans regarding claims or benefits; prepares and submits appeals from apparently unjust or incorrect claim decisions; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ratio and percentage computations and the use of standardized formulas, charts and tables; and completes other duties as assigned.
For Outreach Option: In addition to the general duties: Visits clients in assisted living facilities, hospitals, probation departments, and jails for the purpose of obtaining and verifying information related to the eligibility of veteran's benefits; represents and promotes the department at outreach events, colleges, and veterans resource centers. Travel to outlying communities may be required.
Veterans Services Representative II: Utilizes an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, insurance, loans, pensions, hospitalization and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; prepares and submits appeals from apparently unjust or incorrect decisions on claims; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ration and percentage computations and the use of standardized formulas, charts and tables; acts as an advocate for the veteran and/or dependents by representing veterans or dependents before the Veteran's Administration or other agencies in presenting claims or in appeals for benefits previously denied; obtains additional funding for the office under the Med-Cal Cost Avoidance Program by verifying and determining potential entitlement to veteran benefits.
Veterans Services Representative III: Under the direction of the Veterans Service Officer, may provide direction, assistance, training, work review, and evaluation to a small technical support staff; may assist with supervision and acts as Supervisor during the absence of the Veterans Services Officer; interviews and advises, veterans, their spouses, and dependents, concerning the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, pensions, hospitalization, outpatient medical care, insurance, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; interprets and explains local, state, and/or federal laws, rules, and regulations pertaining to veterans benefits and community resources; prepares, submits, and tracks legal claim documents to the proper adjudicating authority using automated systems; acts as an advocate for the veteran and/or dependents by representing the veterans or dependents before the Veterans Administration or other agencies in prosecuting claims or in appealing for benefits previously denied; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; makes home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for veterans benefits; prepares descriptive and statistical reports as well as compiles activity reports for submission to the state and federal governments regarding number of claims and production figures by aid categories; arranges outpatient medical care of disabled veterans; attends meetings and addresses civic, veteran, and other community service organizations regarding veterans benefits; prepares bulletins and reports publicizing the program.
TYPICAL QUALIFICATIONS
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Veterans Services Representative I:
Knowledge of: Interviewing and counseling techniques; problem solving techniques; state, federal and community organizations available to provide services to veterans and their dependents, and their functions; basic arithmetic, including addition, subtraction, multiplication, and division; basic data processing principles and the use of modern office equipment, including computer software.
Ability to: Learn complex laws and regulations concerning the rights and benefits of veterans and their dependents; learn the Veterans claim and appeal practices and procedures and assist clients in the preparation of claim forms, appeals, and related correspondence; prepare, maintain, and process records and reports relating to veterans claims; prepare, maintain, and process records and reports in relation to veterans claims; use problem solving techniques to clarify and/or resolve discrepancies between regulatory guidelines and veterans claims; interview effectively, explain veteran benefit programs to clients and counsel accordingly; establish and maintain effective working relationships; operate standard office equipment, including typing with sufficient skill to complete forms and enter information into an automated computer system; work independently; coordinate the compilation of information and evidence required to establish veteran benefit eligibility; prepare clear and comprehensive reports and records, correspondence, and other written material; interact with hostile or agitated clients; exercise sound judgement within established guidelines; act as a successful advocate for veterans and their dependents.
These employment standards are typically attained with one year of experience requiring public contact or counseling work or one year of experience performing clerical work in a veteran's service office.
Veterans Services Representative II:
Knowledge of: Provisions of federal, state and local legislation, rules or regulations relating to veteran benefit programs and services, and applicable court decisions; veterans claim and appeal practices and procedures; interviewing and counseling techniques; problem solving techniques; medical terms used in legislation, regulations, and claims presentation; state, federal and community organizations available to provide services to veterans and their dependents, and their functions; basic arithmetic, including addition, subtraction, multiplication, and division.
Location : 96001, CA
Job Type: Full-Time
Job Number: JB244-51168_VSO_02022024
Department:Veterans Services Department
Opening Date: 02/02/2024
Closing Date: 2/26/2024 8:00 AM Pacific
CURRENT VACANCY IS WITHIN THE
VETERAN SERVICES OFFICE OF SHASTA COUNTY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR MARCH 2024
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE "SPECIAL REQUIREMENT" SECTION REGARDING
POSSESSION OF A VALID DRIVER'S LICENSE
AND APPROPRIATE ACCREDITATION
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: FEBRUARY 26, 2024 AT 08:00 AM
SALARY INORMATION
Veterans Services Representative I: $3,292 - $4,202 APPROXIMATE MONTHLY* / $18.99 - $24.24 APPROXIMATE HOURLY*
Veterans Services Representative II: $3,719 - $4,747 APPROXIMATE MONTHLY* / $21.45 - $27.39 APPROXIMATE HOURLY*
Veterans Services Representative III: $3,905 - $4,984 APPROXIMATE MONTHLY* / $22.53 - $28.76 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
Veterans Services Office
The Veterans Service Office assists veterans, their dependents, and survivors with obtaining entitlements from federal, state, and local agencies administering programs for veterans. This department advocates for veterans' rights and their families.
ABOUT THE POSITION
Veterans Services Representative I: Under supervision, to learn to assist military veterans and their spouses and dependents in obtaining rights and benefits conferred by federal, state, and local legislation; and to do other work as required.
Veterans Services Representative II: Same as above, under general supervision.
Veterans Services Representative III: Under limited supervision, the Veterans Services Representative III acts in the role of lead worker performing the most difficult, technical, and specialized support in assisting veterans and family members in obtaining the full range of services and benefits they are entitled. Under the direction of the Veterans Service Officer, incumbents may provide direction and/or training to a small staff of Veterans Services Representatives and support staff. Veterans Services Representative III is responsible to act as Supervisor in absence of the Veterans Services Officer; and performs other work as assigned.
DISTINGUISHING CHARACTERISTICS
Veterans Services Representative I: This is the entry/trainee level classification in the Veterans Services Representative series. Employees in this class receive training and are supervised in the performance of duties related to federal, state, and local laws, regulations, and a broad range of Veterans Services activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are eligible to promote to Veterans Services Representative II after one (1) year of satisfactory performance at the entry/trainee level.
Veterans Services Representative II: Thisis the journey level class in the Veterans Services Representative Series. Incumbents are expected to independently perform the more difficult veteran's benefits, services, and assist in managing the office as directed by the Veteran Service Officer. The Veterans Services Representative II differs from the Veterans Services Representative III in that the latter may provide lead direction and act in the role of supervisor in the absence of the Veteran Service Officer.
Veterans Services Representative III: This is the advanced journey level in the Veterans Services Representative Series. Incumbents act in the role of lead worker and are expected to manage the most complex and technical service work. Under the direction of the Veterans Service Officer, incumbents may provide direction and/or training to Veterans Services Representatives and support staff. Veterans Services Representative III is responsible to act as Supervisor in absence of the Veterans Services Officer.
IDEAL CANDIDATE
The ideal candidate will be an honorably discharged member of the armed forces of the United States and have a basic knowledge of the U.S. Department of Veterans Affairs, including the composition, function, and purpose; the ability to work in a fast-paced office with a heavy client workload; work effectively both independently and in a team environment; the desire to assist Veterans and their eligible dependents with their claims; be fully accredited by the Office of General Counsel and have CalVet accreditation; and the ability to diffuse potentially volatile or emotionally charged situations. The Ideal Candidate will be able to represent the Veterans Services Office at various community events and alternate work locations, which may include working occasional weekends/holidays. Additionally, the candidate will be proficient in Microsoft Excel, Word, Outlook software, and conducting internet searches; have the ability to prepare clear and comprehensive reports and records and establish and maintain systematic records. Ability to type no less than 45 WPM is preferred.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to the following:
Veterans Services Representative I: Learns and develops an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, educational or vocational rehabilitation, pensions, hospitalization, and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; corresponds with the Veterans Benefit Administration (VBA), local and state governmental agencies, and with veterans regarding claims or benefits; prepares and submits appeals from apparently unjust or incorrect claim decisions; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ratio and percentage computations and the use of standardized formulas, charts and tables; and completes other duties as assigned.
For Outreach Option: In addition to the general duties: Visits clients in assisted living facilities, hospitals, probation departments, and jails for the purpose of obtaining and verifying information related to the eligibility of veteran's benefits; represents and promotes the department at outreach events, colleges, and veterans resource centers. Travel to outlying communities may be required.
Veterans Services Representative II: Utilizes an in-depth understanding of local, state, and/or federal laws, rules, and regulations pertaining to veteran benefits and community resources; interviews and advises veterans, their dependents, and spouses of the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, insurance, loans, pensions, hospitalization and outpatient medical care, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; prepares, submits and tracks legal claim documents to the proper adjudicating authority using automated systems; processes applications for veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; prepares and submits appeals from apparently unjust or incorrect decisions on claims; arranges for outpatient medical care of disabled veterans; prepares descriptive and statistical reports including ration and percentage computations and the use of standardized formulas, charts and tables; acts as an advocate for the veteran and/or dependents by representing veterans or dependents before the Veteran's Administration or other agencies in presenting claims or in appeals for benefits previously denied; obtains additional funding for the office under the Med-Cal Cost Avoidance Program by verifying and determining potential entitlement to veteran benefits.
Veterans Services Representative III: Under the direction of the Veterans Service Officer, may provide direction, assistance, training, work review, and evaluation to a small technical support staff; may assist with supervision and acts as Supervisor during the absence of the Veterans Services Officer; interviews and advises, veterans, their spouses, and dependents, concerning the rights and benefits conferred by federal, state, or local laws regarding compensation, education or vocational rehabilitation, pensions, hospitalization, outpatient medical care, insurance, home loans, housing, tax exemptions, burial benefits, and other veteran benefits; refers veterans and their dependents to other governmental agencies, veterans groups, and community service organizations to connect them to direct services and other veteran-related benefits; interprets and explains local, state, and/or federal laws, rules, and regulations pertaining to veterans benefits and community resources; prepares, submits, and tracks legal claim documents to the proper adjudicating authority using automated systems; acts as an advocate for the veteran and/or dependents by representing the veterans or dependents before the Veterans Administration or other agencies in prosecuting claims or in appealing for benefits previously denied; assists veterans and their dependents in obtaining and presenting evidence to establish entitlement to veterans benefits; makes home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for veterans benefits; prepares descriptive and statistical reports as well as compiles activity reports for submission to the state and federal governments regarding number of claims and production figures by aid categories; arranges outpatient medical care of disabled veterans; attends meetings and addresses civic, veteran, and other community service organizations regarding veterans benefits; prepares bulletins and reports publicizing the program.
TYPICAL QUALIFICATIONS
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Veterans Services Representative I:
Knowledge of: Interviewing and counseling techniques; problem solving techniques; state, federal and community organizations available to provide services to veterans and their dependents, and their functions; basic arithmetic, including addition, subtraction, multiplication, and division; basic data processing principles and the use of modern office equipment, including computer software.
Ability to: Learn complex laws and regulations concerning the rights and benefits of veterans and their dependents; learn the Veterans claim and appeal practices and procedures and assist clients in the preparation of claim forms, appeals, and related correspondence; prepare, maintain, and process records and reports relating to veterans claims; prepare, maintain, and process records and reports in relation to veterans claims; use problem solving techniques to clarify and/or resolve discrepancies between regulatory guidelines and veterans claims; interview effectively, explain veteran benefit programs to clients and counsel accordingly; establish and maintain effective working relationships; operate standard office equipment, including typing with sufficient skill to complete forms and enter information into an automated computer system; work independently; coordinate the compilation of information and evidence required to establish veteran benefit eligibility; prepare clear and comprehensive reports and records, correspondence, and other written material; interact with hostile or agitated clients; exercise sound judgement within established guidelines; act as a successful advocate for veterans and their dependents.
These employment standards are typically attained with one year of experience requiring public contact or counseling work or one year of experience performing clerical work in a veteran's service office.
Veterans Services Representative II:
Knowledge of: Provisions of federal, state and local legislation, rules or regulations relating to veteran benefit programs and services, and applicable court decisions; veterans claim and appeal practices and procedures; interviewing and counseling techniques; problem solving techniques; medical terms used in legislation, regulations, and claims presentation; state, federal and community organizations available to provide services to veterans and their dependents, and their functions; basic arithmetic, including addition, subtraction, multiplication, and division.
