Veterans Benefits Coordinator

People like you are the HEART of the Ohio Veterans Homes! Find a job that makes a lasting difference in the lives of veterans and gives you the work/life balance you want.
WHAT'S IN IT FOR YOU?

• Competitive starting wages and sign-on bonuses
• Exceptional paid time off & holidays
• Full-time and Part-time opportunities
• Industry-leading health benefits - visit https://careers.ohio.gov/why-work-for-state-of-ohio
• Tuition reimbursement & professional development
• Lifetime income for those who retire from ODVS

WHO ARE WE?
The Ohio Department of Veterans Services is a State of Ohio employer and working at the Ohio Veterans Homes is clearly more than "just a job" - it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We pride ourselves in providing superior care to Ohio's veterans.
At the Ohio Veterans Homes, we take pride in "Serving Those Who Served." We are a team of dedicated public servants committed to high performance, innovative thinking and delivering excellent and efficient services for our veterans. The Ohio Veterans Home in Sandusky is a 427-bed nursing home facility with multiple levels of care and multiple shifts available.
Want to learn more about what we do? Visit Come Work With Us | Department of Veterans Services (ohio.gov)
VETERANS BENEFITS COORDINATOR JOB DETAILS:

• Starting Hourly Pay: $22.02 with multiple pay increases over your first years of service to $27.84 per hour.
• Superior medical coverage starts the 1st of the month following start date
• Dental, vision, and basic life insurance premiums are free after eligibility period dependent on union representation.
• Generous Benefits package including vacation, sick, holiday, and personal leave.
• OPERS retirement - The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary.

KEY JOB RESPONSIBILITIES
Responsibilities include but are not limited to:

• Under general direction of the Cleveland Regional Liaison Officer, explains basic VA Compensation and Pension Benefits requirements, procedures, and time frames to veterans
• Provide status on veterans claims and inform them of any issues that are found, providing them with avenues to correct any found errors in the claim
• Communicate daily with VA employees to ensure veteran claims are accurate and information submitted is correct
• Notify veterans of VA examinations, establish and maintain VA healthcare
• Track and maintain daily veteran room visits, walk ins, and call logs
• Ensure veteran's representatives are informed of any and all major changes in VA income and claim status that may affect a Veterans assessment
• Review veteran's files to ensure they are receiving the maximum VA benefit
• Develop claims and know when it is appropriate to submit the claim to the VA in order to obtain the desired outcome
• Provide VA Rating Decision to veterans claim or representatives as needed / requested
• Answer general questions on a veteran claim, (i.e. who is POA; was something received; what are effective dates)
• Assist in updating Veterans contact information, such as address and phone number, as well as financial information, (i.e. direct deposit account numbers)
• Submit or correct power of attorney forms in order to maintain access to the veterans VA File
• Coordinate with VA's Fiduciary Field Examiner to appoint fiduciaries as needed
• Assist with resolving Veteran payment and fraud issues as needed
• Answer all other General inquires on a Veterans File
• Retrieve VA income and report to Fiscal office inform veterans of State level benefits available on a case by case basis
• Maintain a good, solid, working knowledge of all rules, and regulations concerning veteran benefits
• Responsible for any incoming and outgoing office correspondence, to include VA related software updates, and other general mail
• Complete VA burial applications and assist OVH with headstone applications
• Assist with VA related medical bills under the Community Care Program
• Compose and mail veterans VA notification letters
• Certify state benefit letters
• Notify CVSO's of upcoming VA TMS course expirations in order to maintain compliance with VA regulations
• Receive ODVS Cleveland Office overflow calls
• Assist CVSO's with Status updates, and corrections needed on a veteran's file

If you are ready for the next great step in your career......Come join us!
Applications must be received no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the deadline date will not be considered. Applications must be submitted online at http://careers.ohio.gov . Paper applications will not be accepted or considered.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request an accommodation, please send an email to ADA@dvs.ohio.gov
Qualifications
Formal education in arithmetic that includes calculating percentages, fractions & decimals & reading common English vocabulary; 12 mos. trg. or 12 mos. exp. in public relations or customer service; 6 mos. trg. or 6 mos. exp. in operation of personal computer & use of business office software (e.g. Microsoft Office)
-Or equivalent of Minimum Class Qualifications For Employment noted above. NOTE: PER OAC 5902-1-03, Criteria for hiring county veteran's service officers for accreditation purposes - Applicant, shall be a veteran with an honorable discharge/separation; shall satisfactorily complete a background investigation by a local law enforcement agency.
Must be a veteran or must be currently serving in the military to be considered for this position.
Job Skills: Veteran Services, Basic Documentation, Record Management, Clerical & Data Entry, Customer Service, Customer Focus, Confidentiality, Attention to Detail