Vendor Implementation Coordinator

Synapse Health | Who We Are

With the collective efforts of our epic team members, we're trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we've launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.comand on Synapse Health's LinkedIn.

What We Need

We are looking for a Vendor Implementation Coordinator that will report directly to the Manager, Vendor Implementation. This team member is responsible for supporting the successful roll out of new vendor agreements within the Synapse Health DMEPOS network. This role will be responsible for communication between the other divisions within the organization while communicating with business channels and division leaders.

What You Will Do

• Onboarding and leading discussions with vendors as users of the platform while providing continuous and on-going training during post implementation support.
• Gather requirements, design, develop, maintain, and support implementation team as necessary to support further development to the vendor network
• Training users on platform use by creating diagrams, videos, pdf's, etc.
• Lead implementation of new processes and protocols once developed
• Participate in building process workflows, communicating change, implementing executive direction
• Data Entry and management of tracking tools, including reporting requirements
• Document and catalog processes and protocols associated with the Vendor Implementation outcomes, providing feedback to Vendor Network Management on account management needs after post implementation support.
• Coordinate and facilitate meetings related to Vendor support initiatives such as holding kickoff meetings, training sessions, or quality assurance discussions.
• Gather and prepare detailed requirement documents for Vendor to support implementation and onboarding activities, user account information, technical requirements, identifying operational risks.
• Accepts and performs other related departmental duties and responsibilities as assigned or apparent.

What You Have

At Synapse Health we've intentionally built a culture of kindness, collaboration, and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• Bachelor's degree or equivalent in DME experience required.
• 3-5 years minimum in a DMEPOS position related to operations or customer service.
• Experience in which the incumbent has been engaged in identifying and understanding the customers' needs, providing solutions, and presenting recommendations strongly desired.
• Excellent presentation and interpersonal skills are required to perform the functions as described, including the ability to present information to vendors, suppliers and internal stakeholders.
• Knowledge and understanding of project management processes and techniques to perform the work described above required. A minimum of two (2) years of experience coordinating and/or managing projects preferred.
• Proficient in MS Office applications and ability to learn department and job-specific software systems
• Demonstrate organizational skills
• Demonstrate effective verbal and written communication skills
• Demonstrate analytical skills when problem-solving
• Demonstrate high attention to detail and a high degree of accuracy

What Sets You Apart

• Manages to make the right decision in complex situations.
• Demonstrates knowledge in paying close attention to minor details.
• Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
• Demonstrate ability to manage your time productively and efficiently.

What Sets Us Apart

It's no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn't mean we can't enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

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