Address
Form of work Required Qualifications
Preferred Qualifications
- Masters or doctoral degree in a field using mixed methods research (both qualitative and quantitative)
- An excellent research portfolio with examples of mixed methods research methodologies and projects
- 3+ years of experience utilizing primary data collection methodologies (e.g., surveys/questionnaires, interviews, focus groups) to address research objectives
- Supporting UX/CX Research project(s) for company websites as a research lead
- Ethnography, data visualization, and/or service design research
- Mixed-method research focusing on consumer behaviors
- Work with stakeholders to set a research roadmap/timeline
- Evangelize UX research benefits and follow best practices to stakeholders
- Ability to drive projects from start to finish with minimal supervision including: design, conduct, analyze, and report and present data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry/field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
- Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
- Collaborate with product teams to identify remediation solutions for issues identified from research
- Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
- Create and deliver study result reports to all levels of stakeholders within the organization
- Establish research and usability metrics strategies for project teams
- Experience with common research and design tools like Figma, MUIQ, User Zoom, User Testing, Optimal Workshop, Dedoose, NVivo, Qualtrics, Asana
Preferred Qualifications
- Excellent written and verbal communication skills including research report writing as well as presentations intended for diverse audiences
- Solid interpersonal savvy and the ability to build relationships both internally and outside the enterprise
