- An understanding of the eCommerce landscape and best practices
- Proactivity, self-sufficiency, and a strong drive for collaboration
- Managing multiple research projects at once for Tuft & Needle, Serta and Beautyrest while working in a fast-paced environment
- Ensuring a bias for solution-based thinking and actively applying this to your projects
- Interpersonal skills working with users, UX designers and cross-functional partners
- Conducting moderated and unmoderated qualitative research studies
- Leveraging research tools for A/B testing, on site surveys and metrics
- Creating digestible, easy to understand research finding presentations for stakeholders via data visualization and presentation design
- Translate Figma prototypes and design concepts into user research studies to inform final page / feature designs and validate hypothesis
- Recommend research methodologies based on project goals
- Assist in marketplace competitive analysis
- Develop quarterly and long-term roadmapping
- Use qualitative research data (from yourself and other team members) to inform your projects and make decisions
- Propose methodologies and write a user research script
- Lead recruiting and compensation for research with minimal input from a senior member
- Comfortably switch between facilitating and note taking in execution of research
- Run small to medium usability/research studies and analyze the data
- Double check your studies after launch to make sure they are functioning properly for both desktop and mobile users
- Actively promote the value of design and design thinking through your interactions with others
- Via ContentSquare, analyze our brands’ live websites and provide actionable recommendations from findings as it relates to customer behaviors, needs and pain points while shopping
- Use qualitative data from Google Analytics, ContentSquare, and market research to help inform your design recommendations.
- Leverage ContentSquare to come up with hypotheses and compare user interaction as we release different version of a design
- Create qualitative and usability insights reporting
- Present recommendations for what is working, what isn’t working, and what to change.
- Attend and/or lead planning sessions
- Coordinate and lead a successful cross-functional ideation session
- Know when to collaborate with others to increase the quality of the work
- You are able to ”yes, and…” others' ideas and use them to build better ideas together
- Know how to keep the group on track and moving toward the specified goal
- Elegantly move a conversation forward when it gets off track
- Seek out, encourage, and build on ideas from non-creatives
- Consistently consider how your research supports the vision and key objectives of both your team's goals and company objectives
- Adhere to project timelines and communicate any possible delays to the project team ASAP
- Consistently use our project management software to stay organized (Jira and Notion) to document, and communicate project updates and statuses
- Propose your own process and timeline for projects
- UserTesting.com (must-have)
- FigPii
- ContentSquare
- Powerpoint
- Figma (providing feedback in and leveraging for research)
- Jira
- Notion
- Microsoft Outlook & Teams
- Bachelor’s Undergraduate Academic degree(s) closely related to the following: Marketing, Psychology, Human-Computer Interaction, Graphic Design, Fine Arts
- Minimum 3 years experience in User Research or related field
Benefits and Perks (USA, Salary non-union- optional):
- Health, Dental, and Vision (starts on day one)
- Annual employee contribution to HSA
- 401K with company match
- Paid Time Off / Vacation
- 12 company holidays
- Sick days
- Company paid short- and long-term disability
- Paid parental leave
- Discount programs including Friends and family discounts
- Referral Bonus
- Tuition Reimbursement
Nearest Major Market: Atlanta