Ux Designer

Title: UX Designer
Location :San Jose, CA ( 2 Days Onsite)
Pay: $57- $61/Hr
Job Description

• Facilitate the creation of aligned strategic visions for department services
• Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products
• Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery
• Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration
• Identify new opportunities to improve systems and processes with technology
• Advocate for the benefits of service design to colleagues and collaborators to help them understand the value
• Establish standards for what good service design looks like

Research

• Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges
• Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions
• Analyze and evaluate the constraints and possibilities of our complex systems and platforms
• Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners

(Service) Design

• Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible
• Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience
• Design the future state of backstage systems and front-stage user experiences.
• Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact
• Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps

Qualifications

• 6-10 years of experience
• BA in Design, Service Design, HCI, or a related discipline, Master's preferred.
• Experience (and a love of!) solving complex design and technology problems using systems thinking.
• Ability to lead projects autonomously, including workshops, brainstorms, and service design consults on initiatives across various business units.
• Possess strong presentation, storytelling, and communication skills.
• Justify design decisions using research and data.
• Excel in facilitation and workshop leadership.
• Apply design research to uncover employee needs and challenges.
• Exhibit strong collaboration and relationship-building abilities.
• Be creative in how to solve ambiguous and complex problems

Must Have Skills -
1. Service Design - 5+ years
2. UX research - 5+ years
3. Journey Mapping - 5+ years
4. Design Mapping - 5+ years
Good To have Skills -
Facilitation Skills - 3+ years