Ux Content Strategist (Content Designer)

Job Description

About Chase and the Design Strategy Team 

Chase's Design Strategy & Transformation team is growing, and we are looking for a rock star designer to focus on designing solutions that guide large scale innovation and solve complex financial problems for our customers. 

We're looking for a creative, empathetic, and resourceful Senior Content Designer to join, contribute and help our team develop into one of the best content strategy teams in tech. This role is perched at the intersection of storytelling, user experience, strategy, and transformation. You will be responsible for creating content to develop holistic experience strategies and systems that reflect deep empathy for customers and provide scalable, integrated outcomes for our business. You will work closely with cross-functional leaders, using a variety of storytelling, visualization, and framing techniques to convey opportunities that will directly shape the development of our consumer and employee facing products. 

On a day-to-day basis, you will be working on the Transformation side of our DCE Strategy team to identify scalable solutions to the opportunities we uncover in research, with the goal of transforming our ways of working within Chase. A content designer is responsible for creating, evaluating, updating, and reviewing content at all stages of the end-to-end user journey. 

Responsibilities include: 

• Build content strategy and stories that unify & align business goals with great user experience
• Strong knowledge of UX best practices
• Work with all teams necessary to manage and deliver content
• Familiar with delivering creative within an Agile environment
• Participate in a multi-disciplinary team of researchers, product designers, technologists, and business experts to identify new opportunities that create value for customers to achieve shared goals. 
• Strong understanding of the principles of content strategy with a clear understanding of information architecture, interactive design principles, and web usability
• Ability to produce user-centered design from concept to delivery without supervision
• Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Content Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects. 

Requirements: 

• 5+ years of experience in digital, with direct work experience in content strategy
• Bachelor's Degree in English, Marketing, HCI, Communications, Psychology, Advertising, or another communications-related field preferred, but not required
• Lead content work on complex end-to-end experiences
• Significant experience with user-centered and human-centered design approaches
• Advanced to Expert skills in UX Writing and Information Architecture
• Able to deliver digital content that adheres to documented standards for copy, including writing according to nuanced voice & tone
• Experience working cross-functionally, closely with partners, and comfortable presenting to all levels       
• Extensive experience working with brand and copy standards, including style, voice and tone
• Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews
• Able to thrive in a fast-paced, collaborative, cross-disciplinary team
• Ability to synthesize complex, interdependent, and sometimes competing needs. 
• Prior work shows how an understanding of business value and product strategy to lead to successful content outcomes was used
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences. 

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements.  Requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis, and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.