Utility / Customer Service Advocate

Job Summary:
Top 3 skills needed:

• Communication (written/verbal), Customer Service/Focus, Ability to translate complicated technical concepts into easy to understand.
• customer-facing communications.

Candidate MUST haves:

Strong communication skills, comfort in talking to customers on the phone occasionally, strong competency in Microsoft applications.(word, office), strong work ethic and ability to take on investigations independently, a strong customer focus (this will be handling customers who are having reliability issues and looking for assistance in solving those concerns)

Job Type: Contract

Salary: $30.00 - $32.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years

Work setting:

• Hybrid work

People with a criminal record are encouraged to apply

Experience:

• Customer Service Representative: 6 years (Preferred)
• customer billing: 2 years (Preferred)
• case management software: 3 years (Preferred)
• • customer-facing communications: 3 years (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Windsor Mill, MD 21244