Address
SalaryAs a front-line ambassador to our guests, a positive attitude and image are very important. The primary responsibility of this position is to maintain order during events so that everyone in attendance may enjoy the event. Ushers must be friendly and courteous at all times, yet firm when problems arise.
THE NITTY-GRITTY (The Essential Job Duties):
This role will work closely with Head Usher to:
- Greet guests as they arrive at venue
- Be knowledgeable of venue layout to include, first aid areas, Fire Extinguishers, AED locations, Security offices, main floor, VIP level, Balcony level, elevators, escalators, load in areas, merchandise area, restrooms, bars, smoking areas, guest relations office, box office and all entrances and exits
- Utilize your customer relations skills by ensuring your job comes alive by communicating with our guests in a pleasant and efficient manner
- Assist guests with their ticket locations, keep guests in ticketed areas only, be familiar with all passes and credentials, remain in assigned areas and keep aisle and walkways clear at all times
- Monitoring the guests' activity to ensure the safety of the event.
- Complete accident/incident reports promptly and efficiently
- Scan and confirm tickets are accurate
- Provide directional information to guests
- Conduct visual bottle search
- Must possess excellent interpersonal communication skills with the ability to effectively listen and verbally communicate with guests, promoter representatives, supervisors and fellow workers
- Must possess reading, writing and mathematical skills in order to perform the above listed functions.
- Ability to work under pressure in a high-volume environment
- Ability to lift up to 50lbs
- High School Diploma or equivalent
- At least 1 year of customer service experience
- Fluent in more than one language
- Prior Usher experience in a hotel or large venue capacity
- This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon customer volume.
- The team member must withstand various activities, such as prolonged standing, walking, stretching, bending, reaching, kneeling, etc.
- Must maintain physical stamina and proper mental attitude to work under pressure and deal effectively with guests both sober and intoxicated, fellow workers and management.
- Work is performed in a fast-paced, busy, noisy environment with constant dirt and dust.
- The team member must have the ability to work indoors and outdoors with frequent cold and warm temperatures.
- Candidates must have availability to work nights, weekends and holidays. Must also be able to work minimum 2 shifts per month (dependent upon the show calendar.
- 50% logical / 50% creative
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
- Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
