Automotive Maintenance Coordinator - Remote

Overview  As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Maintenance Coordinator! The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.   This is a full-time work from home position that will allow you to work 100% from your home residence in the Metropolitan Orlando, FL or surrounding FL counties. Our department operates between the hours of Monday through Friday 7 a.m. - 10 p.m. CST and Saturday 8 a.m. - 5 p.m. CST. The schedules offered are based on current business needs.  Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential. This position offers a starting pay range of $18.36-$21.36 per hour depending upon relevant experience and skill level.Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour) and bilingual skills (up to $1.00/hour).This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & X1.  Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.   Responsibilities Responsibilities include:Provide timely response to orders submitted by phone and email, in an efficient and friendly mannerReview proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested servicesNegotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating proceduresContact clients to provide recommendations, explain proposed repair procedures and gain approvalMake recommendations to internal business partners regarding repair recommendations and costLocate and suggest proper service locations for clientsEqual Opportunity Employer/Disability/Veterans     #LI-REMOTE Qualifications Minimum Qualifications Include:Must be 18 years of age or olderMust live in Metropolitan Orlando area or surrounding Florida countiesMust live in the state of FloridaSix (6) months of customer service experience requiredSix (6) months of Automotive Maintenance or repair experience required, experience in a in a lube shop, tire shop, repair facility or dealership preferredDegree in Automotive Technology preferredASE (Automotive Service Excellence) certifications preferredBasic proficiency with Microsoft Office products (Word, Excel, and Outlook) Willing to accept $18.36-$21.36 per hour Must have the ability to meet all work from home technical requirementsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureCompetency Based Qualifications: Executing Customer Service Detail-Oriented Analyzing Communication Flexibility Work from Home (WFH) Requirements:Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)