User Experience Design Lead

Our Design and Customer Experience team is designing business solutions to meet human needs, which requires us to deeply understand the behaviors of Chase's customers as well as Chase's business. We are looking for a creative and resourceful UX Strategist to join our rapidly growing team of innovators, disruptors, and problem solvers.

As a User Experience Design Lead in our Design and Customer Experience team, you will play a pivotal role in defining how we educate and protect our customers as they pay for goods and services directly from their bank accounts. You will develop in-depth knowledge of this emerging payment method, the limitations of the current payment infrastructure, new government regulation, and our business objectives. You will work with a multi-disciplinary team to investigate customer perception of this payment method, their problems, and needs. You will use these inputs to craft a User Experience vision and devise impactful experiments to validate your theories with real bank customers.

Job Responsibilities:

• Deeply understand our business, our customers, and the different facets of the industry (economics, regulation, technology, etc.) to identify opportunities and to develop strong strategic rational
• Creates project plans, diagrams, journeys, conceptual prototypes and other strategic documentation to communicate vision and clear path forward for validating that vision.
• Uses storytelling to articulate complex concepts, customer problems, and potential solutions to varying stakeholders and partners across disciplines and the organization
• Designs and facilitates workshops to extract hypothesis, potential solutions, generate excitement, ensure a common understanding, and foster team alignment.

• Able to form a tangible User Experience vision with clear objectives and desired outcomes from the nebulous
• Excellent communicator able to concisely explain complex systems and concepts to various partners and stakeholders
• Understands and uses collaborative activities to foster alignment and actionable next steps
• Comfortable working closely with UX Researchers and Data Analysts to gather customer feedback and analytics, especially on 0-1 research methods
• Insatiable curiosity about customers, technology, the business, and the future of the industry.
• A natural connector of people, ideas, and technology to identify and solve the right problem.

• Previous experience working in a highly transactional financial space
• Comfortable leading research activities and analysis
• UX design background with strong propensity for experimentation

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $133,000.00 - $205,000.00 / year