Used Department Customer Care Associate

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Description
The Used Customer Care Agent handles post-order inquiries for the Used Department via email. The Customer Care Agent responsibilities include helping customers with order inquiries, changes to orders, returns, and exchanges. The agent handles Used Trade In inquiries via phone, email, and chat. The agent’s responsibilities include helping customers with quote status inquiries, and quote or payment issues. The agent handles internal support requests for used orders from the phone & chat c/s, warehouse, and reverse logistics teams. The agent’s responsibilities include canceling/modifying orders, product research, parts fulfilment, and follows up with the customer when necessary. In addition, the agent authorizes & processes in-store returns.
Essential Responsibilities:

• Address customer inquiries by providing information on orders and Trade-In Quotes, billing information, and shipping status
• Resolve issues by listening to the customer’s situation, determining the cause of the issue, providing the best solution to the problem, expediting the correction, and following up to confirm resolution
• Research product’s included accessories/parts to properly fulfill customer requests
• Ensure customer satisfaction through top notch interpersonal communication, problem solving, attentiveness, and patience

Specific Knowledge, Skills and Abilities:

• Friendly personality with a talent for solving problems and a built-in gift for engaging with people
• Embodies a professional demeanor and enjoys providing friendly, polite, and courteous customer service
• Must be articulate and possess excellent interpersonal and communication skills
• Must be comfortable working with computers and possess strong analytical skills
• Must be a team player who enjoys working collaboratively
• Ability to research product listing information
• Ability to become familiar with company policies and procedures
• Must be comfortable being on the phone
• Must be comfortable interacting with customers in-person

Requirements:

• Must have at least 2 years of customer service experience

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Health insurance, 401(k), Employee discount