Us Sector Head - Financial Institutions Group, Client Management

Wholesale Client Services (“WCS”) works closely with Commercial Banking (“CMB”) and Global Banking (“GB”) Relationship Managers to support all elements of the client lifecycle including onboarding (from point of agreement to on-board through to ability to trade), credit analysis, account maintenance, client due diligence and client exits.  Support from WCS is aligned on a sector basis (across Corporates, FIG and ICG businesses).

The WCS US Sector Head, FIG will manage an onshore team of Client Managers who are responsible for client onboarding, client due diligence and client exits for the US GB FIG sector.  The US Sector Head, FIG will act as a primary onshore point of contact and escalation for onboarding activities for both onshore and offshore WCS FIG teams.

The role holder is intended to operate with a strong commercial focus, ensuring tight alignment to the objectives of the FIG business and OKRs of Wholesale Client Services, whilst enabling the right service delivery, at the right time, for the right price.  The WCS US Sector Head, FIG may additionally be expected to directly operate as a Client Manager during times of need (i.e., maintaining a client portfolio and be responsible for onboarding, due diligence, and relationship servicing for US FIG clients).

Principal accountabilities

• Reporting directly to the Regional Head of WCS US & Americas. The role holder is responsible for the team management and will ensure that there are consistent standards and approaches for FIG support related activities. 

• The role holder’s duties include significant input into the ongoing development of the market’s execution strategy, management of the local FIG WCS FIG team, and delivering the governance framework to provide the FIG business with a best-in-class service proposition. From a day-to-day perspective, the US Sector Head, FIG is responsible for the delivery of the service to the FIG business on the ground.  The role is intended to operate with a strong commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service to be delivered, at the right time, for the right price, whilst always maintaining strict adherence to the firm’s control principals 

• This is a leadership role, and the role holder will be responsible for the delivery of high standards of client service, at the same time ensuring that all internal standards requirements are met in full. As such, the WCS US Sector Head FIG will be required to manage a significant number of relationships with both external clients and stakeholders across the business, clients and global functions.

• In their capacity as a Client Manager, the role holder will be expected to provide timely, high quality and appropriate support to clients wishing to do business with HSBC. This will require a high level of diligence during all aspects of the onboarding process, ensuring all control aspects of the onboarding process are maintained and that issues are escalated where appropriate.          
• They will also require a high level understanding of policies, procedures and regulatory framework applicable to the FIG business (including Banks, Correspondent Banks, and various NBFIs).

The key responsibilities of this role are to:

• Deliver the FIG Client Management proposition for New Business, Due Diligence and Client Maintenance on behalf of the FIG business.

• Undertake strong support and communication with both internal and external clients to facilitate efficient client onboarding.

• Drive continuous improvement initiatives across FIG Support activities to deliver a high and consistent standard of service.

• Provide leadership to all regulatory initiatives and compliance matters and the management of operational risk relating to FIG onboarding.

• Deliver an integrated, excellent FIG client service experience to a highly competitive business, maintain Group standard controls and achieve cost efficiencies where possible.

Leadership & Teamwork 

• Collaborate with other business partners and functional areas to ensure commonality and consistency of solutions.

• Manage and develop a team of FIG Client Managers Onshore and Support a team of FIG Client Mangers Offshore

• Drive a high-performance culture within the team through delivering standards, collaboration and effective people interaction.

• Agree responsibilities within formal and informal network, providing context, direction and confidence to deliver results.  

• Understand & work on bank requirements Global Standards, Near Term Initiatives, segmentation into deliverables and work with cross functional teams to help deliver requirements.

• Make appropriate decisions that protect & enhance HSBC values, reputation and business.

Operational Effectiveness & Control 

• Manage the development and implementation of internal control standards, guidelines and procedures and monitor compliance.

• Ensure implementation of audit recommendations and maintain satisfactory level of audits for our business areas.

• Proactively collaborate with business and functional colleagues to ensure organizational compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of our businesses.

• Ensure compliance with all relevant internal instructions (FIMs, DIMs, circulars, etc.) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior 

Major Challenges

• Independent Working in an environment with a number of projects & initiatives on the go.

• Continuous assessment of operational and compliance risk associated with the role, business and geography, whilst taking into account changing economic or market conditions. Legal and regulatory requirements operating procedures and practices, management restructuring and the impact of new technology.

• Resilience: Needs to be able to thrive under pressure and courageously meet conflicting pressures and demands from different teams. Ensuring that new processes and procedures fit with current environment & do not overly burden revenue generator activities.

• Working closely with external stakeholders and the Business to ensure the WCS OKRs and responsibilities are understood.

• Ensuring all client onboards are undertaken to the required quality and detail on a timely basis.

Management of Risk

• The WCS US Sector Head, FIG will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. 

• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls 

• The WCS US Sector Head, FIG will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

• They will support implementation of new and updated, group and local, compliance policy and procedures by containing compliance risk through pro-active engagement with relevant compliance teams and staff. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

For this role, HSBC targets a fixed pay range between $122,000 and $183,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

• Experience within an onboarding or operations background. 
• Proven business and operational experience with sound knowledge or the wide range and complex variety or FIG structures. Proven experience in supporting the development of business activities whilst robustly applying risk management disciplines and controls.
• Strong leadership and management ability, with good employee motivation skills. 
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels. 
• Proven business and operational experience, with a strong client service record and a delivery-focused mind-set. 
• Able to articulate a challenging strategic vision and motivate people to achieve this. 
• International experience, or experience of dealing with international resources. 
• Strong relationship management, risk or operational skills and is change-‘friendly’; 
• Experience of working in a highly-matrix environment. 
• Positive ‘can do’ attitude. 
• Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions. 

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.  You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.  We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.