Address
Form of workJob Description
Local candidates preferred or willing to relocate covering their own expenses
Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
Skype interview is mandatory please provide the candidates skype ID, VIDEO INTERVIEW IS MANDATORY.
Submit candidates under their legal name and use only *** template
Candidate s photo ID IS MANDATORY FOR ALL CANDIDATES EVEN CITIZENS.
NO OPT OR CPT ALLOWED.
------------------------------
In your submission include:
Phone #:
Email address:
Location (City and State):
Relocate:
Availability to start:
Visa type and expiration date:
Hiring Status: C2C/W2/1099
Open for CTH (y/n):
Timeslots for Skype interview (provide Skype ID)
------------------------------
Marie Samayoa
OBO Tactical Procurement | Procurement
*** North America | Guatemala
Email: ***
Job Description: Site Service Owner
Location: JERSEY CITY (US:07097), NJ
Provide brief and concise statement explaining the main purpose for the existence of this position. Generally described in two to three sentences.
This position will have accountability for the End to End MAKE Technology for a Pharmaceutical Tier 3 Manufacturing site. This will entail delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services.
This includes managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.
The ideal candidate will have knowledge of MAKE business processes and their IT needs. There will be responsibility to manage contracted resources. Experience in a matrixed environment and leading support teams is required.
" Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of TS services
" Interacts with MLL platform owners to problem-solve future-state requirements
" Interacts with multiple MLL stakeholders Execution systems, plant engineers and technicians and MLL IT
" Maintains IT facilities ownership (e.g., local computer rooms)
" Performs site-level Disaster Recovery (DR), Business Continuity Plan (BCP), CMDB related to TS services
" Provide innovative ways of problem solving and implementing system improvements
" Collaborate with JJT Teams to deliver solutions and to manage escalations where needed for new demand or delays to committed dates on service requests
" End-to-end IT risk management at the site including lifecycle management, information security, and GxP
" Ensure incidents are followed up if/when needed for root cause investigation and preventative action
" End user knowledge (e.g., training, technical writing) related to TS services
" Vendor management associated with Ricoh/Client or any other vendors related to TS services
" Supports TS financial reporting and analysis of site infrastructure costs
" Accountable for TS services at the sites and the associated reliability and uptime of the site operations dependent on TS services
" Fast response time to high-priority MLL requests
Delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services.
This includes managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.
Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
Skype interview is mandatory please provide the candidates skype ID, VIDEO INTERVIEW IS MANDATORY.
Submit candidates under their legal name and use only *** template
Candidate s photo ID IS MANDATORY FOR ALL CANDIDATES EVEN CITIZENS.
NO OPT OR CPT ALLOWED.
------------------------------
In your submission include:
Phone #:
Email address:
Location (City and State):
Relocate:
Availability to start:
Visa type and expiration date:
Hiring Status: C2C/W2/1099
Open for CTH (y/n):
Timeslots for Skype interview (provide Skype ID)
------------------------------
Marie Samayoa
OBO Tactical Procurement | Procurement
*** North America | Guatemala
Email: ***
Job Description: Site Service Owner
Location: JERSEY CITY (US:07097), NJ
Provide brief and concise statement explaining the main purpose for the existence of this position. Generally described in two to three sentences.
This position will have accountability for the End to End MAKE Technology for a Pharmaceutical Tier 3 Manufacturing site. This will entail delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services.
This includes managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.
The ideal candidate will have knowledge of MAKE business processes and their IT needs. There will be responsibility to manage contracted resources. Experience in a matrixed environment and leading support teams is required.
" Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of TS services
" Interacts with MLL platform owners to problem-solve future-state requirements
" Interacts with multiple MLL stakeholders Execution systems, plant engineers and technicians and MLL IT
" Maintains IT facilities ownership (e.g., local computer rooms)
" Performs site-level Disaster Recovery (DR), Business Continuity Plan (BCP), CMDB related to TS services
" Provide innovative ways of problem solving and implementing system improvements
" Collaborate with JJT Teams to deliver solutions and to manage escalations where needed for new demand or delays to committed dates on service requests
" End-to-end IT risk management at the site including lifecycle management, information security, and GxP
" Ensure incidents are followed up if/when needed for root cause investigation and preventative action
" End user knowledge (e.g., training, technical writing) related to TS services
" Vendor management associated with Ricoh/Client or any other vendors related to TS services
" Supports TS financial reporting and analysis of site infrastructure costs
" Accountable for TS services at the sites and the associated reliability and uptime of the site operations dependent on TS services
" Fast response time to high-priority MLL requests
Delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services.
This includes managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.
