Urgent Hiring - Patient Services Representative

Position: Patient Access Specialist. 100% onsite
Contract Length: 13 weeks
Location: 145 Parsenn Rd, Winter Park, CO 80482
Job Summary
Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.
Essential Functions:
• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (20%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%)
• Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid. (10%)
• Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors. (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%)
• Calls insurance companies for treatment authorization and benefit information. (10%)
• Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%)
• Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)
Work Experience:
• 1-3 years Two years of customer service experience Required and
• less than 1 year One year of healthcare or professional clerical experience Required
Knowledge, Skills and Abilities:
• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic