Urgent Care Clinical Supervisor (Cma Or Lpn)

About Us

myDoc Urgent Care is changing how patients think about Urgent Care and primary care services. With 3 clinics based in greater Philadelphia, PA (Center City, University City & Temple University), we aim to bring quality healthcare access to medically underserved communities. We have made it our mission to make health care easier by offering walk-in care, same-day visits, virtual visits & so much more!

What You’ll Be Doing

The Clinical Supervisor is responsible for leading the clinical support staff while assisting Provider(s) in the care of patients to assure optimal delivery of medical care and providing oversight and guidance to the effective operations of the clinic.

The successful candidate will be able to:

• Manage facility clinical operations to ensure long-term success while connecting with patients
• Assist in the hiring/separation of staff as needed
• Train new and existing employees on new policies, procedures or healthcare updates
• Analyze data trends to develop a better understanding of overall facility efficiency
• Organize patient records and other essential documents and resources
• Communicate with all CityLife employees, including medical professionals, fellow managers and executives
• Perform all duties of a Certified Medical Assistant including:
• Perform all relevant medical tasks including collecting vital signs, phlebotomy, performing EKGs and other minor diagnostics/treatments, administering injections and routine immunizations, assisting Provider with minor procedures, quality control testing, and maintaining CLIA waiver log, etc.
• Prepare patient charts including DIs, referrals, preventative screeners, labs, and DMEs.
• Gather personal and clinical information from patient, readies paperwork and communicates information to care team as appropriate
• Participate in developing and updating of PHI, Social History, vitals, assessment and plans for patients
• Communicate with patients and their family to put them at ease
• Maintain medical supply inventory for clinic
• Schedules patient appointments, per scheduling guidelines
• Process patient referrals, prior authorizations and DME; schedule and coordinate appointments with specialists and outside organizations as needed
• Manage incoming and outgoing information/records received from specialists, hospitals, and emergency rooms; appropriately indexes documents
• Accurately update patient information in the EMR (i.e. demographics, contact preferences, insurance information etc.).
• Identify the health maintenance needs before welcoming the patient to the exam room
• Preview the schedule in advance, re-evaluates it throughout the day; tracks the flow of the clinic schedule to keep team on track and on time
• Collaborate with provider to ensure patients receive appropriate counseling and health education at time of visit or via telephonic follow-up (i.e. explanation of lab results, glucometer and inhaler teaching, chronic disease education, etc.)
• Manage influx of clinical triage calls; conducts appropriate triage over the phone and assesses whether patient can be treated telephonically or needs to be seen by provider
• Work in partnership with team members; collaborates with care team to ensure patient’s healthcare needs are being met
• Performs any and all other duties as assigned

What We’re Looking For

• Valid registration/certification as a Licensed Practical Nurse or Certified Medical Assistant, required
• At least 3-4 years recent experience in urgent or primary care setting
• Supervisory experience, a plus but not required
• Must have a valid driver’s license & reliable transportation
• Ability to communicate effective with Providers and others to resolve issues
• Ability to demonstrate reliability and responsiveness to patients, families, and co-workers
• Bi-lingual (English/Spanish) a plus!

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Generous paid time off
• Paid Holidays
• 401k
• Flexible schedule

myDoc Urgent Care is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Urgent Care

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Urgent care center

Experience:

• supervisory: 1 year (Preferred)
• Urgent care: 2 years (Preferred)
• Medical Assistant: 3 years (Preferred)

License/Certification:

• Certified Medical Assistant or LPN (Preferred)

Work Location: In person