Full Job Description
UPS STORE Canton MI IS HIRING STORE ASSISTANT FULL TIME/PART -TIME
You will be responsible for the daily tasks of the store. The ideal candidate will have meticulous attention to detail and prior retail/UPS Store experience.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices
- Maintains a clean, organized, and safe working environment
- Stays current with web-based training and best practices
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Empathizes and manages to demand, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
- Takes ownership of the customer's shipping needs and offers viable solutions
QUALIFICATIONS
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to work collaboratively
- Able to lift 40+ pounds
- Valid driver's license and reliable transportation
DESIRED QUALIFICATIONS
- Strong digital print background is recommended. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
BENEFITS
- Competitive wages and positive work atmosphere
- Performance based Profit Sharing
- Discounts on shipping
- Flexible scheduling
- Excellent Advancement Opportunities
- Flexible Work Hours
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person