Universal Banker Ii

This position is for our Valparaiso Downtown branch. Hours are: M-F (9-4).

Supervisory Responsibilities: No

Summary: As the front-line client ambassador for Centier, the Universal Banker is cross trained to provide a remarkable experience for clients. This position will have a thorough understanding of the client’s transaction requirements and be able to effectively communicate all available options to them. They are accountable for educating clients, retaining, and deepening existing bank client relationships, and recommending value-added bank products and services. This position participates in the daily operations of the branch, which could include, assisting clients with account openings, account management, and other financial service needs and maintenance.

The position also provides timely and efficient completion of client transactions while maintaining accurate records and thorough handling of all monies assigned. This position proactively participates in the servant sales process of the branch as directed by management and helps to implement sales tactics to enrich lives as a financial guide for an even better tomorrow.

Essential Duties and Responsibilities:

• Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
• Understand, promote, and advise on the bank’s products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.

• Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Handle and resolve client problems and complaints in a quick and efficient manner.
• Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Perform client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.

• Identify and act on opportunities to refer clients to specialists in other lines of business.

• Perform PA’s, aisle time, and other promotional activities (if applicable).
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
• Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.

Additional Duties:

• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Demonstrated experience properly opening and closing branch facility.
• Cultivate strong relationships with clients, among associates, between branches and departments, and with external companies and organizations.
• Assist with the development and implementation of strategies to meet or exceed branch goals to increase market and wallet share.
• Purposefully participate in and assist with overseeing the Servant Sales process per established guidelines.
• Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans.
• Compile consumer loan applications and see requests through entire process to closure or denial and properly handle client communication.

Other Duties and Responsibilities:

• The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
• Mentor fellow associates on various tasks and assignments.
• Available to work evenings, some weekends and at other branches as needed.

Skills and Experience:

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Proofread and verify written materials.
• High attention to detail to ensure accuracy.
• Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
• Make texture judgments in verifying the authenticity of currency.
• Ability to work well with others and in a team environment.
• Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Adopt new technology, system conversions and software rollouts to successful implementation.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
• Train new associates as a Branch Teller Mentor and successfully onboard them for Retail Banking
• Interview clients at the new accounts desk to accurately assess needs and manage the account opening process for personal and business products from start to finish.

Qualifications:

• High School diploma or equivalent
• 2+ years previous banking or teller experience
• Meets or exceeds service expectations
• Proven understanding of Bank products and services through active successful referring.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) 6% Match
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Valparaiso, IN 46383: Relocate before starting work (Required)

Work Location: In person