Universal Banker I

This is a great opportunity for a Universal Banker I

ABOUT US

For over 100 years, Peoples Bank has maintained a philosophy of commitment to the customer, a belief that has allowed Peoples Bank to thrive and continue to serve communities within its Indiana and Illinois footprint. It's the same philosophy that drives Peoples now as it did in 1910 when the Bank first opened for business. Today, the company keeps better banking moving forward for its customers and communities at Banking Center locations across Northwest Indiana and Chicagoland.

Headquartered in Munster, Indiana, Peoples Bank is a locally managed community bank whose mission is to help our customers and communities be more successful. We do this by providing a variety of consumer, business, and wealth management products, and offering a wide range of digital banking services to meet the unique needs of our customers.

JOB SUMMARY

Provide prompt, efficient, and friendly service to ensure an Excellent Customer Experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, service - oriented, flexible, adaptable and love helping people. They must demonstrate the ability to work independently and with a team, make sound decisions and use critical thinking skills.

DUTIES AND RESPONSIBILITIES

• Processes all customer transactions at a proficient level - including providing overrides and approvals.
• Own and work towards resolution of customer issues in a timely, efficient manner.
• Regularly engage customers to understand needs and make appropriate product and service recommendations.
• Easily assists customers with routine questions and account maintenance requests.
• Open and close banking center (including all end of day processing).
• Assist in daily operational activities of the banking center including, but not limited to vault transactions, vault balancing, and end of day banking center balancing.
• Comply with and complete training for all required Regulations.
• Completes required reports accurately and timely.
• Begin to learn new account basics and more complex customer inquiries and transactions.
• Maintain knowledge of all products and services offered, taking responsibility to remain updated.
• Take ownership of own development, requesting assistance when necessary.
• Represent Peoples Bank professionally at all times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each duty and responsibility at a satisfactory level or above as well as exercise accuracy, alertness, good judgment, courtesy, tact, and patience. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties and responsibilities.

This individual must possess a high attention to detail along with self-motivation. Must be adaptable to change and willing to fully adopt new systems, processes and procedures.

EDUCATION and/or EXPERIENCE

• High school diploma or its equivalent.
• 1 year of customer service and/or sales experience preferred.

Peoples Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.