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Form of workJob Description
JOB SUMMARY
The primary responsibility of this position is to perform all teller duties, open new accounts and facilitate consumer loan and other bank service referrals. The position is also responsible for cultivating customer relationships by cross-selling and promoting MidCountry Bank's products and services in person, or by telephone.
Universal Banker 2 will facilitate consumer loans.
JOB DUTIES and RESPONSIBILITIES
Universal Banker 2
- Open new deposit accounts efficiently and effectively within bank policies and procedures
- Provide top level service by providing timely and accurate responses to customer and non-customer inquiries.
- Cross sell bank and non-bank products and services through in-person sales and outbound calls.
- Service and maintain consumer, business, HSA, and IRA accounts.
- Review and verify teller and other operational quality controls within the branch.
- Complete monthly operational reports and Audits
- Facilitate the consumer loan process from conversation to application, Including obtaining and evaluating financial statements, review credit information and process the closing process with the customer.
- Maintain NMLS certification
- Participate in community events representing the bank in a professional manner.
As well as perform all Teller functions.
- Represent the bank in a professional and courteous manner. Greet all customers and assist them with their banking needs and questions.
- Process various transactions (deposits, withdrawals, cashing checks, etc.) requested by customers in person, via drive up, or over the phone.
- Assist with branch tasks as assigned by management.
- Balance cash drawers, vault, and ATM
- Work closely with all bank departments and branch team members to assist and problem solve.
- Identify customer needs and promote products and services.
- Complete online compliance courses and attend trainings as required.
JOB REQUIREMENTS
Education-
- Required: High School Diploma or equivalent
- Preferred: 2-year college/tech degree or equivalent or higher
Experience-
- Required: 2+ years of banking experience with basic lending knowledge.
MidCountry Bank is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sexual orientation, marital status, national origin, disability or handicap, veterans status, genetic information or gender identity. MidCountry Bank is an EEO/AA Employer.
