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About Children's Minnesota
Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .
Department Overview
The Neuroscience Center is a 26 bed unit, located on the 5th Floor of our Saint Paul Campus. On this unit we care for a wide spectrum of children, ranging from infants to young adults, requiring treatment and management for both acute and chronic conditions from our dedicated care givers for epilepsy/seizure disorders within our Level IV Epilepsy Monitoring Unit, post-operative neurosurgery care, general medical/surgical care, along with children in acute behavioral health crisis. Our patients have an average length of stay ranging from overnight to several weeks for specialty treatment and care. Patients on the Neuroscience Center are cared for by a cohesive group of inter-disciplinary teams that include child life, social work, epileptologists, neurosurgeons, integrative medicine, dietitians, case managers and other specialists. Our team prides ourselves on teamwork, quality care, open and respectful communication, and promotes a culture of safety while also encouraging learning and professional growth. Our team is committed to providing excellent care to our patients and families every day, and loves the populations we serve.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
Qualifications:
Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)
Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skill
*Strong computer skills such as Microsoft word, excel or hospital technology system
*Ability to coach others with hospital technology system
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
About Children's Minnesota
Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .
Department Overview
The Neuroscience Center is a 26 bed unit, located on the 5th Floor of our Saint Paul Campus. On this unit we care for a wide spectrum of children, ranging from infants to young adults, requiring treatment and management for both acute and chronic conditions from our dedicated care givers for epilepsy/seizure disorders within our Level IV Epilepsy Monitoring Unit, post-operative neurosurgery care, general medical/surgical care, along with children in acute behavioral health crisis. Our patients have an average length of stay ranging from overnight to several weeks for specialty treatment and care. Patients on the Neuroscience Center are cared for by a cohesive group of inter-disciplinary teams that include child life, social work, epileptologists, neurosurgeons, integrative medicine, dietitians, case managers and other specialists. Our team prides ourselves on teamwork, quality care, open and respectful communication, and promotes a culture of safety while also encouraging learning and professional growth. Our team is committed to providing excellent care to our patients and families every day, and loves the populations we serve.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
Qualifications:
Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)
Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skill
*Strong computer skills such as Microsoft word, excel or hospital technology system
*Ability to coach others with hospital technology system
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
