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Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Unified Communications (UC) Administrator role is responsible for the day-to-day administration and support of Microsoft Teams, Conference room phones/boards/devices, and other collaboration technologies. This role reports to the Director of Unified Communications to ensure that technical, compliance, regulatory, resilience and financial objectives are met through administration of conferencing systems.
REMOTE/TELECOMMUTER WORK OPTION AVAILABLE
Essential Duties and Responsibilities: (Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.)
Required Qualifications: (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Preferred Qualifications:
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Unified Communications (UC) Administrator role is responsible for the day-to-day administration and support of Microsoft Teams, Conference room phones/boards/devices, and other collaboration technologies. This role reports to the Director of Unified Communications to ensure that technical, compliance, regulatory, resilience and financial objectives are met through administration of conferencing systems.
REMOTE/TELECOMMUTER WORK OPTION AVAILABLE
Essential Duties and Responsibilities: (Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.)
- Resolve problems through research, installation, configuration, and customization of all aspects of a conferencing infrastructure.
- Work with other IT teams to support the changes to implement and enable the necessary solutions including security, logging, monitoring.
- Provide architectural design patterns for peer review and education.
- Demonstrated ability to create project plans, test plans and engineering implementation plans.
- Communicate project status, dependencies, and requirements to management.
- Stay current on changes in the Conferencing & Collaboration technology space, especially with Microsoft Teams.
- Provide Quality of Service and Mean Opinion Score monitoring, reporting, and analysis Perform debugging and problem resolution support; including travelling to branch offices and corporate headquarters to directly provide support when required.
- Provide on-call operational level support for all facets of conferencing hardware and software.
Required Qualifications: (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Bachelor's degree or equivalent education, training, and related experience.
- Four + years' experience with enterprise conferencing technology.
- Analytical skills, problem solving, ability to communicate complex ideas and present to peers.
- Experience Managing Microsoft Teams.
- Excellent verbal and written communication skills and a demonstrable ability to work with business partners, capture business requirements and translate them into technical solutions.
Preferred Qualifications:
- Experience providing production conferencing support for a large enterprise.
- Previous experience managing Cisco WebEx Room Kits, Spark Boards, etc.
- Experience with other enterprise conferencing systems such as Zoom, Cisco WebEx, GotoMeeting, etc.
- Working knowledge of Microsoft office productivity suite and Visio.
- Ability to manage own time.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
