Address
Form of workPG193119EP
Internal Recruitment :No
Working Title:Unified Communications Analyst
Anticipated Hiring Range:$70,000 - $75,000
Work Schedule:9am-5pm, M-F and after hours as needed
Job Location:Raleigh, NC
Department :Communication Technologies
About the Department:NC State University’s ComTech, within the Office of Information Technology, provides data networking, cable television, and telecommunications services for the NC State campus community as well as managed telephony services to other UNC System organizations.
Communication Technologies engineers, deploy and maintain campus-wide electronic communications systems that make it possible for NC State students, faculty, and staff to learn and work in an increasingly interconnected global community.
The responsibilities of the Systems and Development Group include the development, operations, and management of ComTech Business Management Systems, Campus Business Communications Systems, and Network Management and Monitoring Systems.
- Work with the Unified Communications Team to support the enterprise voice infrastructure at NC State and the partner organizations supported by the team.
- Review, work, resolve, and respond to support incident tickets generated by end user and escalated by the tier 1 support team within the Service Now platform.
- Perform systems upgrades, patches, and other engineering tasks as directed by the lead engineer.
- Other duties as assigned
Bachelor’s degree with at least two years of relevant experience; or an equivalent combination of education, training and relevant experience.
Other Required Qualifications:- Demonstrated proficiency programming Cisco Unified Communications Manager, Cisco Unity Connections, and Cisco Expressway.
- Ability to troubleshoot and resolve issues within the full real-time communication workflow from end point device to local voice gateway.
- Ability to plan and perform system patches and upgrades.
- Ability to troubleshoot physical phones and soft-phone applications.
- Working knowledge of TCP/IP and related services (DNS, DHCP, routing, switching)
- Working knowledge for call center workflows
- Working knowledge of SIP and other voice protocols
N/A
Valid NC Driver's License required:No
Commercial Driver's License required:No
Job Open Date:01/05/2024
Anticipated Close Date:Open until filled
Special Instructions to Applicants:Along with your completed application, please include a resume and cover letter.
Position Number:00108877
Position Type:EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.0
Appointment:12 Month Recurring
Mandatory Designation - Adverse Weather:Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events:Non Mandatory - Emergency Event
Department ID:516001 - Communication Technologies
AA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
