Address
Form of workTo apply for this position, complete an on-line application either through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Summer Internships are available at the Texas Department of Motor Vehicles (TxDMV). The Summer Internship positions are available to students enrolled in or recently graduated from an accredited college, university, vocational, trade, or technical school. Summer Internships are paid, full-time, temporary employment positions that begin no earlier than May 15, 2024, and end no later than August 31, 2024.
This Summer Internship position will be in the Vehicle Titles and Registration (VTR) Division's Registration Services Section. Work requires contact with governmental agencies and the public. Coordinates confidential and time-sensitive correspondence, emails and phone communications. Work involves organizing workload demands and meeting deadlines; providing effective interpersonal and written communications that enhances customer service; and promoting teamwork. Work also involves researching, problem solving and report preparation. Writing, editing and proofreading text. Employees at this level perform work independently on assignments; however all unusual issues are referred to the supervisor.
ESSENTIAL DUTIES
Responds to external requests for access to protected files.
Contacts customers to clarify request, and to obtain additional information to ensure applications/contracts are complete.
Research and analyze manuals, regulations and laws to ensure compliance with established procedures and resolves problems.
Collaborates with and collects information from other agencies and TxDMV staff as needed to provide information and services to external and internal customers.
Enters applicable information into databases, processes letters and emailed correspondence to customers, and performs other general clerical services. Uses various databases to store and manage data.
Writing, editing and proofreading text.
Retrieve title and registration information from master files or databases and verifies against applications, forms and original documents.
Handle confidential and sensitive correspondence and communications regarding compliance with Drivers Privacy Protection Act (DPPA).
Provide internal and external customer service through oral and written communications.
Maintain a productive working relationship with coworkers, management and customers.
Perform additional related duties as assigned by the VTR Managers and/or Lead Workers
May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other duties as assigned.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
MINIMUM REQUIREMENTS
- Currently enrolled or graduated within the past 12 months from an accredited college, university, vocational, trade, or technical school with a grade point average of 2.5 or higher.
- At least 18 years of age
- Eligible to work in the United States
- We will require an official transcript to be provided to Human Resources for review prior to starting with TxDMV.
Preferred Requirements:
- Must be proficient in Microsoft Word and Adobe Acrobat. Experience with Adobe FrameMaker or similar document processing software also preferred. Experience with writing, editing, proofreading, technical writing or journalism preferred.
ADDITIONAL INFORMATION
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon:
- Proof of education listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver's record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
MILITARY
If selected for the position the following must be provided for proof of military employment preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
