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This position may telecommute 100% remotely from anywhere in Texas(subject to change). May be required to attend meetings and trainings at the Austin Headquarters, as assigned.
GENERAL DESCRIPTION
Performs advanced (senior-level) computer systems analysis work. Acts as the Data Center Services (DCS) Coordinator in the Operations Section within the Information Technology Services Division (ITSD) of the Texas Department of Motor Vehicles (TxDMV). Oversees the DCS program, processes, and DCS procedures within the IT Operations Section. Work involves closely coordinating with DCS on the planning and analysis of system requirements, procedures, and problems to automate processing and to improve existing TxDMV systems. Serves as principal contact for all DCS engagements, DCS incident management, DCS Change Enablement and ongoing DCS initiatives within TxDMV. Reports to the Director of IT Operations. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Monitors development of information system applications working with project managers, development staff, and infrastructure staff to devise, negotiate, ensure, and oversee implementation of solutions for agency applications running in state DCS facilities.
Oversees Data Center Services (DCS) coordination, DCS major incident management, and DCS Change Enablement. Monitors high severity DCS incident tickets and communicates status to management from incident open through incident close.
Oversees, monitors, reviews, and assesses capabilities, workflow, and requirements (scheduling, processing, priorities, and special needs) of existing and future applications ensuring optimal coordination, implementation, and support in state DCS facilities.
Oversees consistency of relevant documentation (charts, diagrams, graphs, flowcharts, timetables, run-time documentation, backup/recovery procedures, contact lists, etc.) required for implementation of new/modified applications into state DCS facilities.
Analyzes, evaluates, and recommends improvements to existing, new, and proposed information system applications to optimize their performance in state DCS facilities.
Coordinates DCS related studies, and prepares reports that include study findings, recommendations, and instructions for proposed TxDMV system implementations; formulates logical descriptions of problems; devises and implements optimum solutions.
Coordinates TxDMV projects with cross functional agency systems, other state agencies, and service providers, which require coordinating, planning, and scheduling during project development and implementation stages.
Provides input into agency’s Disaster Recovery Planning and Business Continuity Planning.
Reviews, monitors, and updates DCS Contract Agreements on an annual and as needed basis for new procurement requests.
Monitors and coordinates status of DCS SLAs for the agency. Responsible for providing agency essential feedback on DCS metrics via the DCS Scorecard monitoring tool.
Coordinates with users to identify system requirements, develops functional design specifications to meet requirements and solve complex operational problems.
Assist in developing agency computer operations and management information system plans and budgets.
Provides input into preparation of agency LAR budgets for the state DCS program.
May supervise the work of others.
May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of local, state, and federal laws and regulations relevant to the administration of IT projects and the procurement, management, and security of information technology resources.
Certifications in any of the following would be beneficial in this role: ITIL, CTCM, CTCD.
Knowledge of the innovation, developments, and trends in information technology.
Knowledge of change and release management supporting application and infrastructure changes in an IT environment.
Knowledge of technology purchases and budgeting practices.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in exercising sound judgment and effective decision making.
Skill in the use of Microsoft Office Suite products, or other applicable IT operations management software tools.
Skill in oral and written communication to convey complex and highly technical information to a diverse audience.
Ability to demonstrate self-motivation, self-direction, and adaptability; as well as analytical, problem-solving, and conflict resolution abilities.
Ability to develop, nurture, and communicate section, division, and agency mission, values, and vision effectively.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
MINIMUM REQUIREMENTS
Education and Experience
Bachelor's degree in computer science, computer information systems, management information systems, mathematics, or another related field plus five (5) years progressively responsible experience in IT service management including change and release management, incident management, communications management, or related experience. Prior experience with DCS ServiceNow, Salesforce, BMC Remedyforce would be beneficial in this position. Prior experience working with DCS, DIR, coordinating and facilitating meetings with DCS would be beneficial in this position.
Experience and education may be substituted for one another. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
ADDITIONAL INFORMATION
This position is eligible for remote work in the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, Texas as required by management.
Remote work employees must meet these criteria for the remote work location:
- Adequate desk space in a dedicated, contained area that is secured and protected at all times.
- Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon:
- Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver’s record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
VETERANS
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.
