Treatment Plan Coordinator/Front Desk

Benefits

• Medical, dental, and vision insurance
• 9 Paid Holidays
• 3 Weeks PTO
• 401K matching
• Many More!

Salary

• $50K-$65K; negotiable based on experience
• Potential for bonus after 90 days of employment

We care about our team members and understand the hard work that goes into providing a premium patient experience. You will be provided the necessary training and ongoing support to be successful in your role. Responsibilities include but are not limited to the following:

• Conduct patient interviews to understand the patients’ objective
• Explain financial options, including third-party financing, for treatment diagnosed by the doctor
• Understand the practices policies on dental benefits and educate the patient on available benefits if applicable
• Understand the patient journey from lead to treatment completion
• Ensure the patient completes the Doctor prescribed Treatment Plan
• Uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions
• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
• Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivate office team members and proactively seek ways to improve the dental practice.
• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and Treatment Planning coordination.
• Resolve patient complaints in a professional and caring manner.
• Other duties as assigned.

• Proven and successful Treatment Planning case acceptance & closing rates
• Ability to express empathy and emotional intelligence
• Knowledge of third-party financing and dental insurance
• Practice management software experience (Open Dental preferred)
• Ability to multi-task
• Sales experience a must; dental sales preferred
• Excellent customer service skills
• Strong computer, verbal & written communication, and problem-solving skills
• Strong interpersonal, leadership, management, and relationship-building skills
• 1 to 3 years of supervisory experience
• Familiarity with dental office procedures and terminology is preferred
• Competitive spirit with an entrepreneurial mindset to exceed goals
• High School diploma or equivalent required
• Higher education preferred

About Advanced Dental Implant Center:
Advanced Dental Implant Center clinics specialize in providing patients with a lifelong alternative to dentures through fixed arch dental implants, known as our Teeth-In-A-Day Solution. In addition, our doctors are among the few in the U.S. who routinely place zygomatic and pterygoid style dental implants allowing patients with severe bone loss to receive permanent, implant-secured teeth. Advanced Dental Implant Center is supported by Affordable Care, LLC. Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States.

From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients. Visit affordablecare.com and advancedimplants.com