Treatment Coordinator

About us

Ladd Dental Group - Lincoln Road, Kokomo, IN

Dentistry is our passion, PEOPLE are our mission! We have a passion for serving our patients as if they were one of the family. We build relationships with our patients and our team members, and offer the highest level of dental care to each and every one of our patients. We are grateful for our team members, the opportunity to serve our patients, and the opportunity to grow our careers and skill sets each and every day! We have compassion for our Ladd family, and our patients, knowing that everyone is facing their own particular set of circumstances and need compassion instead of judgement.

Dental Treatment Coordinator

• Full-time

Company Description

Ladd Dental Group has been providing the highest quality dental care across Indiana communities for over 40 years! By taking our talent and experience, and combining it with our top-tier team of dental professionals and business support staff, we are able to deliver our patient-centric model of care to communities that would otherwise go underserved with out compromising on care quality or patient experience, all at a great value for patients.
Job Description

The Treatment Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

Essential Duties and Responsibilities include the following:

• Answering the telephone and greeting patients in person in a friendly, helpful manner
• Adhering to HIPAA standards at all times
• Reviewing all patient paperwork before the patient is allowed to leave the appointment
• Scheduling and confirming appointments, in order to keep the doctor schedule full and productive
• Prepping for and presenting treatment plans for work to be completed
• Checking patients out
• Printing walk out statements
• Maintaining the doctors’ schedules in order to meet goals setup by the management team
• Sending pre-determinations to insurance companies
• Verifying insurance eligibility for same day treatment patients
• Following up on predeterminations for insurance and scanning into patient chart
• Making confirmation calls to patients
• Prepping all patients at least one day ahead of appointments per the Treatment Coordinator SOP
• Documenting all conversations with a patient in Denticon-patient notes
• Keeping track of patients in and out lab cases including all cases have been delivered for patients prior to their appointment and documenting any communication in Denticon patient notes
• Ensuring that dental assistants and hygiene assistants are deleting work that is “old” (over a year)
• Marking treatment plans as accepted when scheduled in Denticon
• Collecting co-pays for insured patients
• Run unpaid co-pay report end of the week and call patients
• Collecting payments on accounts that are past due using 30/60/90-day collection
• Referring patients to specialists when deemed necessary by the doctor in Denticon for company referrals and paper for outside referrals
• Opening or closing as scheduled
• Balancing money drawer at the end of the night and making deposits if needed
• Attending and actively participating in daily huddle with the doctors and dental assistants
• Scanning documents in a timely manner to assure available when needed
• Run unsigned progress note report daily and have provider sign before leaving for the day
• Send Medical Consults when required by provider and following up to make sure they are returned prior to appointment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications

Education/ Job Requirements

• High School Diploma or GED required.
• Previous dental office experience preferred.

Knowledge, Skills and Abilities

• Focus on customer service.
• Ability to communicate with others in a professional manner.
• Attention to detail.
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered.
• 1 year of dental experience preferred
• Motivating team player and leader.
• Proficient in basic computer applications with the ability to learn new software.
• Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, hear, type and see. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information

EQUAL EMPLOYMENT OPPORTUNITY POLICY: Ladd Dental Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is subject to change without notice depending on the needs of the organization.

All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Dental Office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person