Travelling Water Meter Installer Lead Technician

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Company:
Bermex, Inc.
About The Team
At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter services. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Traveling Water Meter Installer Lead Technician reports to the Meter Services Supervisor at Bermex. This position plays a key role in assisting the supervision of Meter Install Technicians and ensuring all meter installations meet quality and safety standards, and acts as a liaison between the Meter Services Supervisor and Meter Installers. This position requires a high degree of communication and leadership skills, excellent time management, and exceptional flexibility day to day. *Travel up to 100% of the time to different projects while getting paid!*
What You'll Do
Assist in Daily Operations:

• Assist the supervisor in monitoring daily production, quality, and field related issues
• Assist with water line breaks
• Assist with repairs, as needed
• Perform audits on work completed by Meter Installers to ensure quality and safety standards are being met
• Participate in weekly safety meetings
• Act as a liaison between the Supervisor and Meter Installers to help facilitate team communication
• Schedule and monitor performance tasks, installs meters and performs validations

Performs Meter Installations:

• Exchange the following electric meter types: 1s, 2s, 2s 320, 12s, 25s, 9s,16s
• Follow all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or Water Meters on assigned routes. Each route is different and production expectations are given by the supervisor
• Identify hazards or unsafe conditions at meter sites and reports accordingly
• Use handheld devices to collect project specific data points, including but not limited to, site inspection, address verification, old meter number, old meter reading, quality picture of old meter, quality picture of socket, thermal image and temperature scan of socket, new meter number, new meter module number, quality picture of new meter, socket GPS transformer number, transformer GPS, and comments as needed
• Use a paper copy called a route sheet to record all information on a paper for a backup if it is ever needed
• Ensure assigned routes are loaded on handhelds and all tools needed for jobs are located and kept in work vehicles
• Understand and follows all job specific procedures
• Ensure the timely completion of all routes assigned
• Return all keys, handhelds, and paperwork as required
• Return all old meter inventory to appropriate areas at the end of each working day
• Enter all meter inventory prior to leaving the field in accordance with the inventory needed for the specific route being worked

Provides Customer Communication & Ensures Safety:

• Communicate with customers daily and follows all outlined customer service policies
• Provide general information about meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate
• Wear and ensure others wear PPE during meter exchanges and advocates the importance of PPE during normal operations
• Ensure everyone follows all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or Water Meters on assigned routes; each route is different and production expectations are given by the supervisor
• Drive a company vehicle appropriately marked for the specific project. Field Technicians are responsible for completing a safety walk around prior to leaving for their route. Field Technicians must also complete a vehicle inspection (as required) and follow all vehicle policies and rules of the road

Travel up to 100% of time to different projects while getting paid!
Other duties as assigned.
About You
Must Haves:

• Education: None. Must be 18 years of age or older
• Experience: At least 1 year of experience in the installation of water, gas, and/or electric meters or 1 year of experience in underground plumbing related to water services. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training. Must possess a valid driver's license

Nice to Haves:

• Education: High School Diploma or GED
• Experience: 3 or more years of experience in the installation of water, gas, and/or electric meters and/or underground plumbing related to water services

Your Skills:

• Ability to multi-task, and work independently and as a team
• Exceptional flexibility in daily routines and route scheduling. Must be flexible in times of need, including extended nights and weekends.
• Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions, accordingly
• Excellent knowledge of the geography and street locations in the community

This role would not be a good fit if you:

• Do not enjoy working independently
• Do not enjoy working in outdoor conditions
• Do not enjoy walking long distances
• Are not able to walk and stand extensively. Medium work requires the exertion of up to 50 pounds of force occasionally, and /or up to 20 pounds of force routinely, and/or up to 10 pounds of force continuously to move objects. Will need to walk up to 20 miles per day in all kinds of weather including rain, sleet, hail, and snow. Must be able to work in all temperatures with daily ranges of -10 up to 120 degrees Fahrenheit
• Are not flexible and do not enjoy adapting to your current work schedule or routine

Drug/Alcohol Testing:

• Drug/alcohol testing is required
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits
Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)